Experienced Customer Practice Manager – Accelerating Business Outcomes for arenaflex Enterprise ECRT and Energy Clients

At arenaflex, we're on a mission to empower businesses to innovate and thrive in the cloud. As a Customer Practice Manager (CPM) on our Amazon Web Services Professional Services team, you'll play a critical role in leading customer programs that drive strategic and financial value for our clients. If you're a seasoned professional with a passion for customer success and a knack for driving business outcomes, we want to hear from you.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. From the most successful startups to Global 500 companies, our robust suite of products and services powers their businesses. We're committed to fostering a culture of inclusion, diversity, and innovation, where our employees can learn, grow, and thrive.

About the Role

As a Customer Practice Manager, you'll be responsible for leading all aspects of business development, deal structuring, and deal support for your assigned accounts or territories. You'll work closely with our AWS Sales, Marketing, and Global Services (SMGS) team to drive revenue, adoption, and growth from our largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

Key Responsibilities

* Execute long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings and revenue in the near term.

• Lead business outcomes by articulating accelerated customer outcomes through cloud technologies.
• Develop a unified account plan and pursuit plan that aligns with the AWS account team (platform sales).
• Establish executive relationships across Technology & Business groups, executive sponsorship of programs.
• Establish an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
• Successfully assume the role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services.
• Deliver on annual bookings and revenue targets with deal structure aligned with key customer goals and arenaflex Professional Services business objectives.
• Support scale through shared learnings and mechanisms across the Professional Services sales team.

About the Team

Our team is passionate about delivering exceptional customer experiences and driving business outcomes. We're a diverse group of professionals with a shared commitment to innovation, collaboration, and excellence. As a Customer Practice Manager, you'll join a community of experts who are dedicated to helping our customers succeed in the cloud.

Why Join arenaflex?

* Diverse Experiences: We value diverse experiences and encourage candidates from all backgrounds to apply. If your career has taken an unconventional path, we want to hear from you.

• Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We celebrate our uniqueness and strive to create a workplace where everyone feels valued and respected.
• Mentorship & Career Growth: We're committed to helping our employees develop into better-rounded professionals. With endless knowledge-sharing, mentorship, and career-advancing resources, you'll have everything you need to succeed.
• Work/Life Balance: We believe that achieving success at work shouldn't come at the expense of sacrifices at home. We strive for flexibility as part of our working culture, so you can achieve a better work-life balance.

Essential Qualifications

* 8+ years of experience in sales, account management, or a related field.

• Proven track record of driving business outcomes and delivering results in a customer-facing role.
• Strong understanding of cloud technologies and their applications in various industries.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications

* Experience working with enterprise-level customers, including public sector.

• Strong network of executive relationships across Technology & Business groups.
• Proven ability to establish and maintain internal networks across arenaflex.
• Experience with deal structuring, deal support, and project closure.
• Strong understanding of arenaflex Professional Services business objectives and key customer goals.

Skills and Competencies

* Strong business acumen and understanding of cloud technologies.

• Excellent communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Proven ability to drive business outcomes and deliver results.

Career Growth Opportunities

As a Customer Practice Manager at arenaflex, you'll have access to a range of career growth opportunities, including:

• Professional development programs and training initiatives.
• Mentorship and coaching from experienced professionals.
• Opportunities to work on high-profile projects and initiatives.
• Career advancement opportunities within arenaflex.

Work Environment and Company Culture

We're committed to creating a workplace that's inclusive, diverse, and innovative. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We celebrate our uniqueness and strive to create a workplace where everyone feels valued and respected.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary and bonus structure.
• Comprehensive benefits program, including medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible work arrangements, including remote work options.
• Access to arenaflex's robust suite of products and services.

How to Apply

If you're a seasoned professional with a passion for customer success and a knack for driving business outcomes, we want to hear from you. Apply now to join our team as a Customer Practice Manager and help us accelerate business outcomes for our enterprise ECRT and Energy clients. Apply Job! Apply for this job