Experienced Customer Support Specialist for Voice and Chat Account - arenaflex
Join arenaflex, a rapidly growing marketing agency and e-commerce company, as we revolutionize the customer experience in the digital age. At arenaflex, we're passionate about delivering exceptional service to our clients, and we're seeking a highly skilled and dedicated Customer Support Specialist for voice and chat account to join our dynamic team. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, resolving technical issues, and collaborating with our team to ensure timely and efficient issue resolution.
About arenaflex
arenaflex is a rapidly growing marketing agency and e-commerce company that's changing the way businesses interact with their customers. With a focus on innovation, creativity, and customer satisfaction, we're committed to delivering exceptional results for our clients. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on our journey.
Responsibilities
As a Customer Support Specialist for voice and chat account, you will be responsible for:
- Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner.
- Troubleshooting technical issues and escalating complex problems to the appropriate department.
- Maintaining accurate records of all client interactions and transactions.
- Collaborating with the customer support team to ensure timely and efficient issue resolution.
- Identifying opportunities to improve the customer experience and communicating these to the team.
- Providing excellent communication skills, both written and verbal, to ensure seamless communication with clients.
- Utilizing customer support software (e.g. Gorgias, etc.) to manage and resolve client issues.
Requirements
To be successful in this role, you will need:
- Native Speaker level proficiency in Filipino and English.
- A Bachelor's degree in a related field (e.g. business, marketing, communication).
- 2+ years of experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience using customer support software (e.g. Gorgias, etc.).
Benefits
As an independent contractor with arenaflex, you will enjoy:
- Independent Contractor Agreement.
- Quarterly Performance Bonus.
- Monthly Performance Bonus.
- Health Insurance Reimbursement.
- WFH Upgrade Allowance.
- 15 Days Paid Time-Off.
- 6 Company-Wide Holidays.
- 6 Country Holidays.
- 100% Fully Remote work arrangement.
- Flexible working hours (9 AM - 5 PM CST).
Why join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that's perfect for individuals who are passionate about delivering exceptional customer service. As a member of our team, you will have the opportunity to:
- Work with a talented and dedicated team of professionals who are passionate about what they do.
- Develop your skills and expertise in customer support and technical issue resolution.
- Enjoy a flexible and remote work arrangement that allows you to work from anywhere.
- Participate in ongoing training and development programs to enhance your skills and knowledge.
- Enjoy a competitive compensation package that includes bonuses and benefits.
How to apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job