Experienced Technical Support / Customer Service Representative – Work from Home Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a global leader in customer experience and technology innovation, as a Technical Support / Customer Service Representative working from home.

About arenaflex

arenaflex is a forward-thinking organization that values people-first culture, inclusivity, and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team of 70+ nationalities from around the world comes together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. At arenaflex, there's real career (and personal) growth potential, with about 80% of our managers and leaders promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Job Type:

Full-time

Pay:

From $16.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Professional development assistance
• Referral program

Application Question(s):

* Please provide your direct email address.

Work Location:

Remote Apply Job! Apply for this job