Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex
Join arenaflex, a global leader in customer experience, and ignite your career in a dynamic and inclusive work environment. Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you have a strong passion for helping others and a desire to grow your career in a supportive and inclusive organization? Look no further than arenaflex, a global leader in customer experience, where we're committed to bringing humanity to business.
About arenaflex
arenaflex is a global company that's been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of passionate and dedicated professionals talk, message, text, and video chat with millions of customers every day, creating exceptional customer experiences that start with you.
Our Culture
At arenaflex, we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
What You'll Be Doing
As a Healthcare Customer Service Representative at arenaflex, you'll be a part of bringing humanity to business. You'll be the spark that brightens days and ignites careers, making a difference in people's lives every day. Your passion for helping others will shine through as you:
- Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your own)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
At arenaflex, we're committed to supporting your career and professional development. You can expect:
- A supportive team and leadership that will guide you throughout your career
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit [arenaflex Benefits Website](https://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Team
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, apply now to join our team at arenaflex. Visit [Remote Jobs Website](https://remotejobs.trendingnewsgo.com/register-candidate/) to register as a candidate and take the first step towards a rewarding career with us.
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. Apply for this job