Experienced Customer Service Representative – Credit Card Settlement and Reconciliation Specialist at arenaflex

At arenaflex, we are a global energy business working towards delivering light, heat, and mobility to millions of people every day. As a leader in the energy sector, we are committed to solving complex challenges that matter for the future and contributing to the world's ambition of a low-carbon future. Our diverse and hardworking team is leading the way in making energy cleaner and better, and we invite you to join us on this exciting journey. As a Customer Service Representative – Credit Card Settlement and Reconciliation Specialist at arenaflex, you will play a critical role in our Finance Team, advancing your career and contributing to our world-class team. We are looking for an experienced professional who is passionate about delivering exceptional customer service and has a strong background in credit card settlement and reconciliation.

Job Purpose

The Customer Service Representative – Credit Card Settlement and Reconciliation Specialist position is responsible for supervising and handling all credit card settlement and reconciliation activities. This role serves as the liaison between the Global Business Services (GBS) and third-party support providers for credit card support. The position provides assurance that accurate payment is made to sites via the reconciliation process. A key part of this role is to work multi-functionally across collaborator teams to identify and resolve issues related to credit card support and reconciliation.

Key Accountabilities

As a Customer Service Representative – Credit Card Settlement and Reconciliation Specialist, you will be responsible for:

• Relationship management responsibilities for the Credit Card Helpdesk and all 3rd party credit card support providers, field operations, jobbers or other retail sites, and BP Credit Card Operations
• Timely communication and resolution for daily and partner concern requests
• Records SAP financial adjustments impacting sites
• Investigates manual claim inquiries related to settlement and implements process with vendor for resolution
• Works closely with Lead Billing Specialist for all reconciliation issues for credit card customer offer initiatives

Education, Experience, and Skills

To be successful in this role, you will need:

• A Bachelor's degree or equivalent experience
• Proficient experience with Microsoft Office Suite Applications
• Two years of experience in a business-to-business (B2B) account management environment working with financial entries, debits/credits, reconciliations
• 1-2 years of SAP experience
• Validated abilities to handle a high volume of service requests daily using Seibel or CRM tracking tool
• Accurate data entry and detail-oriented

Travel Requirement, Relocation Assistance, and Remote Work

* Negligible travel should be expected with this role

• This role is eligible for relocation within country
• This position is a hybrid of office/remote working

arenaflex Culture and Values

At arenaflex, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our diverse perspectives and experiences are essential to driving innovation and success. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status, or disability status.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Leadership development programs
• Technical training and certifications
• Career coaching and guidance

Work Environment and Company Culture

Our office is a dynamic and collaborative environment that is designed to support the needs of our employees. We offer a range of amenities and benefits, including:

• Flexible work arrangements
• Wellness programs and fitness classes
• Employee recognition and reward programs
• Social events and team-building activities

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Employee assistance program

How to Apply

If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex careers website]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and values diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status, or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to arenaflex's recruiting process. If you would like to request an adjustment/accommodation, please contact us. Apply for this job