Experienced Customer Service Representative (Night Shift) – Delivering Exceptional Experiences in a Dynamic Casino-Entertainment Environment

At arenaflex, we're on a mission to revolutionize the world of casino-entertainment, and we're looking for talented individuals to join our team. As a Customer Service Representative on our night shift, you'll play a vital role in providing exceptional experiences for our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about delivering outstanding customer service, thrive in a fast-paced environment, and are eager to grow with a dynamic company, we want to hear from you!

About arenaflex

arenaflex is a global casino-entertainment company with a growing omni-channel presence. We own and manage 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and have access to OSB licenses in 18 states. Our company is committed to innovation, customer satisfaction, and employee growth. We're proud to offer a dynamic work environment, competitive benefits, and opportunities for advancement.

The Team

Our Customer Service team is the heartbeat of arenaflex, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Customer Service Representative, you'll be part of a collaborative team that's dedicated to providing world-class service to our customers. You'll work closely with our customers, understanding their needs, and resolving issues in a timely and professional manner.

Key Responsibilities

As a Customer Service Representative on our night shift, you'll be responsible for:

• Understanding and addressing customer needs, complaints, or other issues with products or services
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to comply or exceed call center metrics while providing excellent customer service
• Being part of and actively participating in all training, coaching, and any other learning opportunities to expand knowledge of the company, products, and position
• Adhering to all company policies and procedures

What We're Looking For

We're seeking individuals who possess:

• A passion for creating amazing customer experiences
• The ability to balance quality vs. quantity
• A growth/learning mindset to help manage change
• Excellent thinking and problem-solving skills
• The ability to sit for extended periods
• The ability to work on a computer with repetitive hand and wrist movement
• Exceptional attention to details
• Fluency in both English and Spanish (preferred)
• High School Diploma or equivalent
• Exceptional Customer Service Skills
• 1+ Years of Customer Service Experience (Contact Center or Retail)
• Troubleshooting technical skills a plus
• Great communication skills, both verbal and written
• Proficiency with computers, especially our CRM and tools
• Proficiency with computer systems, including basic troubleshooting, multiple platforms/operating systems, and knowledge of any of the following: iCasino and Online Sports Betting

What You'll Get

As a valued member of our team, you'll enjoy:

• A competitive salary of $42,000 USD
• Annual vacation
• Annual bonus
• 401(k) program
• Health insurance
• Home office allowance
• Opportunities for career growth and advancement
• A dynamic work environment with a collaborative team
• Access to training, coaching, and learning opportunities to expand your knowledge and skills

Our DNA/Values

At arenaflex, we're driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

• We're Always Ready to embrace change, adapt, and do what it takes to delight our customers.
• We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back.
• We're All One Team, looking out for each other, respecting diversity while connecting through a common purpose.
• Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us.
• At arenaflex, we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At arenaflex, we're committed to promoting equal opportunities in employment and working conditions. We believe passionately that employing a diverse workforce is central to our success, and we encourage a culture where everyone can be themselves at work.

Flexible Working

At arenaflex, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week. If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and are eager to grow with a dynamic company, we want to hear from you! Apply now to join our team and be part of a company that's revolutionizing the world of casino-entertainment. Apply Job! Apply for this job