Experienced Customer Service Associate Representative – Virtual Health Support

At arenaflex, we're dedicated to revolutionizing the way people access healthcare. As a leading telehealth company, we're committed to delivering extraordinary customer care and building long-lasting relationships with our patients. We're seeking highly motivated and compassionate Customer Service Associate Representatives to join our team and help us achieve our mission.

About arenaflex

arenaflex is a cutting-edge telehealth company that provides virtual care services for general health, primary care, behavioral health, and dermatology. Our team is passionate about making a difference in people's lives by providing accessible, convenient, and high-quality healthcare services. We're committed to fostering a culture of empathy, understanding, and excellence, and we're looking for like-minded individuals to join our team.

Responsibilities

As a Customer Service Associate Representative, you'll be the face of arenaflex, representing our company and values to our patients. Your primary responsibilities will include:

• Answering inbound calls and chats from patients, assisting with all customer service issues, including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, and navigational assistance.
• Managing an average of 40-50 calls/chats daily, taking calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens.
• Providing active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our patients' well-being.
• Resolving customer complaints through independent problem-solving skills, resource utilization, and one-call resolution.
• Understanding and striving to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor.
• Working in a highly customer-focused metrics-driven environment, which supports quality of service and compliance through policies & procedures.
• Ensuring compliance with all relevant laws, policies, and HIPAA regulations.
• Other duties as assigned.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent.
• 1-3 years of customer service experience, with call center experience preferred.
• A dedicated workspace with no distractions.
• Intermediate proficiency in Microsoft Office Suite.
• Strong organization skills, written, and verbal communication skills.
• Empathetic and understanding while supporting patients' varying needs.
• Ability to think outside of the box and demonstrate problem-solving skills.
• Strong written and verbal communication skills.
• Ability to read, write, and communicate fluently in English.
• Detailed-oriented and ability to type at least 25 wpm.
• Self-directed and able to work independently with minimum supervision.

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. To ensure a seamless experience, you'll need to have a reliable internet connection with speeds of at least 10Mbps download/5Mbps upload, obtained through a cable broadband or fiber optic internet service provider.

Compensation and Benefits

arenaflex offers a competitive hourly rate of $17-$18 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We're committed to supporting your whole health, offering a comprehensive range of benefits, including:

• Medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Comprehensive employee benefits programs, including Life at arenaflex.

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. Apply now and join our team of dedicated professionals who are shaping the future of healthcare. Apply Job! Apply for this job