Experienced Bilingual Customer Service Representative – Healthcare Benefits and Insurance Support
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. By doing so, we're creating a healthcare system where patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. We're a rapidly growing startup backed by top-tier venture capital firms, and we're looking for a talented Bilingual Contract Customer Service Representative to join our team. As a key member of our member services team, you'll engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is on member support via live chat and email, and you'll become an expert on arenaflex's product, operations, and the needs of our members.
About the Role
We're seeking a highly motivated and customer-focused individual who is fluent in both Spanish and English. As a Bilingual Customer Service Representative, you'll be responsible for delivering exceptional service to our members, providing education and guidance to help them understand and utilize their benefits, and helping them find the right provider for their needs. You'll work closely with our team to resolve member inquiries, suggest process improvements, and relay member feedback to leadership teams to improve our solution.
Responsibilities
* Delivering amazing service to our members via chat and email, offering education and guidance to help them understand and utilize their benefits
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve arenaflex's solution
Candidate Profile
* A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
* Competitive hourly rate: $17-19.50/hour
- Opportunity to work with a rapidly growing startup in the healthcare industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work arrangements, including remote work options
Work Environment and Culture
At arenaflex, we value diversity, equity, and inclusion in the workplace. We're committed to creating a culture that's inclusive, supportive, and empowering for all employees. Our team is passionate about improving the healthcare system, and we're looking for like-minded individuals who share our vision.
How to Apply
If you're a motivated and customer-focused individual who is passionate about helping people, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters
Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Job! Apply for this job