Experienced Customer Service Agent (Part Time) – arenaflex

Join arenaflex, a Top 5 UK Pet insurer, and be part of a dynamic team that's revolutionizing the pet healthcare and insurance services industry. As an Experienced Customer Service Agent, you'll play a vital role in delivering exceptional customer experiences, providing patient-friendly first-line assistance, and supporting our customers through challenging situations.

About arenaflex

arenaflex is a leading pet insurer in the UK, with a clear ambition to be the top partner in pet healthcare and insurance services. As part of the arenaflex Group, a pan-European fully integrated pet insurance and health services platform, we're committed to creating a world-class customer and partner proposition. With ambitious growth plans through UK and European partnerships, and a focus on innovation and customer experience, we're an exciting and dynamic place to work.

What we're looking for

We're seeking an Experienced Customer Service Agent to join our team on a part-time basis (19 hours per week, Monday – Friday). As a key member of our customer services department, you'll be responsible for providing exceptional customer experiences, handling routine enquiries, and supporting our customers through challenging situations.

Key Responsibilities

* Take inbound calls from existing customers, providing patient-friendly first-line assistance with routine enquiries, including: + How to make a claim + Policy cover + Changes to customer details + Payment queries

• Work within a busy and challenging role, requiring patience, consistency, and a high level of resilience and patience
• Upskill to support other operational areas with various customer queries via telephone, live chat, and email
• Participate in an in-depth induction and training program to ensure you're a technical expert when it comes to answering customer queries

What we're looking for in you

* Previous experience providing customer service via phone is essential

• Experience working within a targeted environment would be an advantage
• Empathy, professionalism, and a high level of resilience and patience are required, especially when supporting customers with injured or unwell pets
• You'll need to be organized and motivated, with good attention to detail, and able to work effectively from home with a quiet space and good internet connection

What you'll get up to

As an Experienced Customer Service Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to:

• Work from home, or split your time between home and office, with a flexible approach to work
• Develop your skills and knowledge through our comprehensive training program
• Collaborate with a talented team of customer service professionals
• Contribute to the growth and success of arenaflex, a leading pet insurer in the UK

Our Culture

At arenaflex, we believe in creating a work environment that's inclusive, supportive, and empowering. We're committed to:

• Embracing hybrid working, allowing you to work from home or in the office, depending on your preferences
• Fostering creativity, social connections, shared learning, autonomy, and productivity
• Supporting a good work-life balance, and providing opportunities for growth and development

Benefits

As an Experienced Customer Service Agent, you'll enjoy a range of benefits, including:

• Competitive salary
• Excellent benefits package, including 24 holiday days (plus your birthday), 2 days off for charity work, group life assurance, and private medical insurance
• Overtime available during the weekend
• Flexible working arrangements, including the option to work from home
• Comprehensive training program to develop your skills and knowledge
• Opportunities for career growth and development
• Collaborative and supportive work environment

How to Apply

If you're passionate about delivering exceptional customer experiences, and want to join a dynamic team that's revolutionizing the pet healthcare and insurance services industry, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

Accessibility Help

We offer accessibility help with application forms, available via the jobs page of our website. If you require any assistance, please don't hesitate to contact us.

Pre-Employment Screening

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process, which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party, subject to circumstances.

Interviews

Interviews will take place throughout the application period, so we encourage you to apply early to avoid disappointment. Apply for this job