Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we may have the purr-fect opportunity for you to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative. arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking motivated and customer-centric individuals to join our team and help us continue to provide an unparalleled level of service to our customers. As a Customer Service Representative, you'll have the opportunity to work from home in Texas and enjoy a starting wage of $15.50 per hour, with opportunities to learn and further develop your skills while working remotely.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your responsibilities will include:

• Engaging directly with customers on the phone, utilizing active listening, patience, empathy, and kindness to resolve their issues
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow in a culture of collaboration
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need to meet the following technical requirements:

• Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• Work area acceptable for webcam use
• Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:

+ A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls

Why arenaflex Customer Service?

At arenaflex, we're not just looking for customer service representatives – we're looking for team members who are passionate about delivering exceptional customer experiences and are committed to growing and developing their skills. As a Customer Service Representative at arenaflex, you'll be empowered to become your best, with opportunities to:

• BELONG: Join a diverse and inclusive team where you can be your authentic self and bring your perspectives to deliver on our mission
• GROW: Develop your skills and knowledge through ongoing training and development, resources, and opportunities to become your best
• MAKE A DIFFERENCE: Be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do
• GET SUPPORT: Enjoy competitive wages, medical & dental insurance, 401k, plus more!
• GET REWARDED: Work with a team of smart, driven, and passionate individuals who are making an impact each day

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job