Experienced Customer Support Agent – Remote Night Shift Opportunity at arenaflex
Job Summary:
Join arenaflex, a dynamic and fast-growing company revolutionizing the travel industry, as a Customer Support Agent working remotely on a night shift. As a key member of our team, you will provide exceptional customer service to clients worldwide, utilizing your expertise in Galileo and Amadeus systems to manage bookings and resolve issues. With a flexible working arrangement and a competitive contractor compensation package, this is an exciting opportunity to grow and make a real impact in a collaborative and supportive environment.
About arenaflex:
arenaflex is a pioneering company with an ambitious goal of enabling 1 billion business travellers to plan and re-plan their trips by automating travel management. We are dedicated to revolutionizing the travel industry through innovation and customer-centricity. Our team is composed of individuals from diverse backgrounds, creating a unique and inclusive workplace culture. We offer numerous opportunities for career advancement, a comprehensive compensation package, and a supportive atmosphere where your contributions are valued.
Job Description:
Responsibilities:
* Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborate with team members to ensure a seamless customer experience.
- Stay updated with industry changes and company policies to provide accurate and current information to clients.
- Participate in ongoing training and development to enhance your skills and knowledge in customer support and travel management.
Requirements:
* Minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluent in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Why Join arenaflex?
*
Growth Opportunities:
We are a high-growth company, offering numerous opportunities for career advancement.
Remote Work Model:
Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
Incredible Multicultural Team:
Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
Competitive Contractor Compensation:
We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
Collaborative and Supportive Work Environment:
Work in a supportive atmosphere where your contributions are valued.
Work Environment and Culture:
* arenaflex is a remote-friendly company, allowing you to work from anywhere in the world.
- Our team is dedicated to providing exceptional customer service and support to our clients.
- We foster a collaborative and inclusive work environment, promoting open communication and teamwork.
- We prioritize work-life balance and offer flexible working arrangements to ensure your well-being.
How to Apply:
If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you. Please submit your resume in English, along with a cover letter outlining your qualifications and experience. We look forward to welcoming you to our team!
Shift Details:
* Shift: 15:30-24:00 CET during TUE-SAT or SUN-THU
- Margin of +/- one hour to fit your schedule
Equal Opportunities:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace culture and promoting diversity and inclusion in all aspects of our business.
Contact Information:
If you have any questions or would like to discuss this opportunity further, please do not hesitate to contact us. We look forward to hearing from you! Apply Now! Apply for this job