Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology and access essential services. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient community.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to thrive in an ever-changing world. Our team is passionate about harnessing the power of technology to drive positive change and make a meaningful impact. If you're a tech-savvy individual who shares our passion for innovation and customer satisfaction, we want to hear from you!

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you'll provide critical assistance to our users, troubleshooting and resolving issues related to our mobile application. If you're a problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring a seamless user experience
• Troubleshooting, reproducing, reporting, and resolving issues related to iOS and Android operating systems
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into our required tracking system
• Collaborating with our team to resolve complex issues and improve our support processes
• Staying up-to-date with the latest technology trends and industry developments to provide expert advice and guidance to our users

Minimum Qualifications

To be considered for this role, you'll need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We'll consider the following substitutions for the required education and experience:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:

• A dynamic and supportive work environment that encourages collaboration and innovation
• Opportunities for career growth and professional development, including training and certification programs
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
• A generous paid time off policy, including vacation days, sick leave, and holidays
• Access to the latest technology and tools, including our myColorado application and other industry-leading solutions
• A fun and inclusive company culture that values diversity, equity, and inclusion

Work Environment

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with regular check-ins and collaboration with our team. We're committed to providing a safe and healthy work environment, and we'll provide you with the necessary tools and resources to succeed in your role.

How to Apply

If you're a motivated and tech-savvy individual who is passionate about customer service and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job