Experienced Overnight Customer Support Specialist – Pet Insurance Industry Leader

At arenaflex, we're on a mission to revolutionize the way pet owners care for their beloved companions. As a leading provider of medical insurance for cats and dogs in North America, we're dedicated to helping loving, responsible pet owners budget and care for their pets. Our collaborative, casual, and pet-friendly environment is the perfect place for individuals who share our passion for delivering exceptional customer experiences. We're seeking an experienced Overnight Customer Support Specialist to join our team. As a key member of our customer support team, you'll play a vital role in providing legendary member service to our clients. If you're a night owl with a passion for helping others, we want to hear from you.

Schedule and Work Environment

As an Overnight Customer Support Specialist, you'll work a full-time schedule (8 hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. This is a remote position for candidates in the United States, aside from Georgia & Florida, unless you hold an active Property & Casualty license.

Key Responsibilities

As an Overnight Customer Support Specialist, you'll be responsible for:

• Handling sensitive situations with empathy and care, exemplifying arenaflex values
• Utilizing multiple systems to support our members
• Quickly adapting to changes in responsibility, processes, and workflow in an ever-changing environment
• Providing legendary member service in a high-volume contact center
• Making genuine connections with the ability to adapt communication style to best serve any member that contacts us
• Efficiently managing time to provide exceptional member service
• Passionately assisting members, asking probing questions, and problem-solving to find creative solutions

Experience and Qualifications

To be successful in this role, you'll need:

• 1+ years' experience working an overnight shift
• 2+ years' experience in a member-facing role
• Experience using and learning complex computer systems
• Work from home experience is a plus!
• Fluency in French or Spanish is a plus!
• Property and Casualty licensing: We offer a $1500 sign-on bonus for currently licensed candidates. If you're not licensed, we provide coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).

Additional Information

* Property and Casualty licensing: We offer a $1500 sign-on bonus for currently licensed candidates. If you're not licensed, we provide coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.

• If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.

Compensation and Benefits

As an Overnight Customer Support Specialist, you'll enjoy:

• A base pay of $24.50/hour on a full-time schedule
• Uncapped monthly bonuses based on individual performance
• Restricted Stock Units, which vest over 4 years
• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Why Join arenaflex?

At arenaflex, we're committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We're an equal-opportunity employer and strive to create a workplace that's inclusive and supportive. We believe in providing reasonable accommodation to ensure that individuals can participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that's revolutionizing the pet insurance industry, apply now! Visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company culture and values. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive of all individuals. If you require reasonable accommodation to apply for this position or participate in the interview process, please contact us at [arenaflex.com/contact](http://arenaflex.com/contact). Apply for this job