Experienced Customer Service Representative – Ski Travel Industry
Experienced Customer Service Representative – Ski Travel Industry
At arenaflex, we're revolutionizing the traditional $80 billion ski travel industry with our world's first self-service platform for booking an entire ski trip in just a few clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations by providing real-time prices and availability for millions of ski trip combinations. We're currently seeking talented and ski-passionate Customer Service Representatives to join our team and provide exceptional support to clients throughout their ski holiday journey.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about creating magical winter experiences for customers. We're dedicated to providing unparalleled support to our clientele, and we're looking for like-minded individuals to join our team. As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for customer service and the ski industry.
Benefits & Perks
- Competitive Compensation
- Remote Position
- Workspace Stipend
About the Role
We're seeking a dedicated Customer Service Representative to join our team and provide exceptional support to clients throughout their ski holiday journey. This role is crucial in ensuring customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. As a Customer Service Representative at arenaflex, you'll have the opportunity to:
- Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience
- Serve as the main point of contact for our customers throughout their journey at arenaflex
- Provide pre-booking advice on where and how to book a ski trip
- Offer post-booking support according to customers' needs
- Support during the trip to give a great customer experience
- Represent the voice of the customer and influence product development roadmap
- Liaise between arenaflex customers and arenaflex suppliers for requests, complaints, and updates
Key Responsibilities
- Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience
- Serve as the main point of contact for our customers throughout their journey at arenaflex
- Provide pre-booking advice on where and how to book a ski trip
- Offer post-booking support according to customers' needs
- Support during the trip to give a great customer experience
- Represent the voice of the customer and influence product development roadmap
- Liaise between arenaflex customers and arenaflex suppliers for requests, complaints, and updates
- Requires the ability to work independently while receiving support from a broader team
- This is a full-time remote position with a rotating shift work schedule, including weekends and evenings
- This position is for a contract of up to 8 months, with an option for renewal
Key Requirements
- 3+ years of experience in customer service - must
- 2+ years of experience in Travel Tech B2C - must
- Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk, and Intercom - advantage
- Preferably In-Resort team experience - advantage
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience - advantage
Why Join arenaflex?
Opportunity to work with a dynamic and innovative company that's revolutionizing the ski travel industry
Competitive compensation and benefits package
Remote position with a flexible schedule
Opportunity to work with a talented team of professionals who share your passion for customer service and the ski industry
Career growth opportunities and learning benefits
Work environment and company culture highlights at arenaflex
Compensation, Perks, and Benefits
Salary range $40,000-$45,000 DOE
Competitive benefits package, including medical and dental
Remote position with a flexible schedule
Workspace stipend
Opportunity for career growth and learning benefits
How to Apply
If you're ready to join our team and provide exceptional support to clients throughout their ski holiday journey, apply now! We're looking for talented and ski-passionate Customer Service Representatives to join our team and help us create magical winter experiences for customers.
About arenaflex
arenaflex is an Equal Opportunity Employer. We're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you're looking to grow your career, or just need a part-time gig, you've come to the right place. We've got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock.
Let's Work Together
If you're ready for your next challenge, we're ready to be your Opportunity Engine. Let's work together to create magical winter experiences for customers. Apply now and start your journey with arenaflex!
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