Experienced Full Stack IT Support Specialist – Data Innovation Group

Join arenaflex, a world-renowned airline, and embark on an extraordinary journey as a member of our Data Innovation Group. As a seasoned IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT systems, providing top-notch support to our employees, and driving innovation in the field of data management.

Why You'll Love This Job

Imagine working for a company that values diversity, inclusion, and employee growth. At arenaflex, we believe in fostering a culture that encourages collaboration, creativity, and innovation. As a member of our Data Innovation Group, you will have the opportunity to work on exciting projects, develop new skills, and advance your career while enjoying a great work-life balance.

Key Responsibilities

As an IT Support Specialist, you will be responsible for:

• Resolving and closing tickets/work orders supporting end-client workstations and peripherals
• Answering client care issues raised from the Helpdesk
• Contributing to desktop projects (global installs/renovations) as a project team member
• Remotely resolving and resolving demands using remote tools
• Investigating and collaborating with other departments to assist with system-related issues
• Recording client interactions in incident management software, including resource management
• Recovering data from hard drives or performing data migration
• Maintaining remote access for virtual private network (VPN) availability as well as remote/broadband network for workstations
• Installing and designing local and network-based printers
• Performing preventive maintenance
• Working various shifts, including on-call and travel as required
• Following management direction, complying with IT strategy and policy
• Performing other duties as mentioned
• Venturing, as required

All You'll Need for Success

To excel in this role, you will require:

• Bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience/training
• 2 years of hands-on IT work experience supporting and resolving various PC desktop software and hardware issues
• First-hand experience supporting workstations in a Windows/TCPIP environment
• Preferred Qualifications:

+ A+ certification + MCSE/MCP or higher + Past IT foundation experience in an aircraft/airport environment + Familiarity with tagging systems and work process

Essential Skills and Competencies

To succeed in this role, you will need to possess:

• General knowledge of all Windows-based operating systems, including Windows 10
• Knowledge of VPN networks and the ability to troubleshoot issues
• Ability to work independently and act in a collaborative, team-based environment
• Ability to lift at least 50 pounds

What You'll Get

As a valued member of the arenaflex team, you will enjoy:

• Comprehensive medical, dental, vision, and prescription benefits from day one
• Virtual doctor visits, flexible spending accounts, and more
• Health programs that provide the tools, resources, and support you need to be your best self
• 401(k) program with employer contributions available after one year
• Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more

Join the arenaflex Family

At arenaflex, we believe in fostering a culture of diversity, inclusion, and employee growth. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline? Join us at arenaflex and discover a world of opportunities. Apply Now! Apply for this job