Experienced Customer Service Advocate - National Remote
At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.
About arenaflex
arenaflex is a leading health care company dedicated to providing innovative solutions to improve the lives of our members. We're committed to creating a healthier world by removing barriers to quality care and making health care more accessible, affordable, and equitable. Our team of passionate professionals is driven by a shared mission to help people live healthier lives and make the health system work better for everyone.
Job Summary
As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with our members enrolled in our benefit plans across their health care lifecycle. You'll be a single stop resource on all plan-related questions, providing exceptional service and support to our members. This is an inbound/outbound phone role that also handles inbound chats and secure messaging. If you're passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply.
Primary Responsibilities
* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
- Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
- Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
- Educate members about the fundamentals of health care benefits and plans
- Assist members to maximize use of community services, support programs, and resources available
- Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance
Required Qualifications
* 1+ years in a customer service environment
- Must be 18 years of age or older
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
* 2+ years in a customer service environment
- Part of arenaflex Benefit Operations and Experience
- Experience in a healthcare insurance environment
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
* Active Listening
- Negotiation
- Empathy/Sensitivity
- Patience/Resilience
- Agility/Flexibility
- Conflict Resolution
- Cultural Sensitivity
- Disability & Diversity Awareness
- Effective time and resource management
- Excellent Verbal/Written Communication skills
Compensation and Benefits
* Hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Work Environment and Culture
* arenaflex is a remote-friendly company, offering the flexibility to work from anywhere within the U.S.
- Our team is passionate about delivering exceptional customer service and making a difference in people's lives.
- We're committed to creating a diverse and inclusive work environment that values and respects all employees.
Career Growth Opportunities and Learning Benefits
* arenaflex offers a range of training and development programs to help you grow and succeed in your career.
- Opportunities for advancement and career growth are available for high-performing employees.
- We're committed to providing a supportive and inclusive work environment that encourages learning and growth.
How to Apply
If you're passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply. Please visit our website to submit your application and join our team of passionate professionals at arenaflex. Apply Job! Apply for this job