Experienced Patient Care Coordinator – Remote Customer Support Specialist

At arenaflex, we're dedicated to revolutionizing the customer experience and building brand loyalty for our clients. Our mission is to empower our employees to deliver exceptional service and drive continuous improvement. As a leading provider of business process outsourcing (BPO) solutions, we're committed to enhancing the lives of patients and healthcare professionals through our Patient Assistance Program.

Job Overview

We're seeking an empathetic, dedicated, and highly skilled Patient Care Coordinator to provide premium support for our Patient Assistance Program. In this remote role, you'll handle high-volume call center support, delivering top-notch customer service to patients and healthcare providers. Your responsibilities will include educating patients on the enrollment process, managing status inquiries, and coordinating deliveries. Utilizing our core CRM system, you'll efficiently manage workload, perform necessary activities, and facilitate smooth teamwork among team members.

Responsibilities

As a Patient Care Coordinator at arenaflex, you'll be responsible for:

• Providing expert knowledge on program requirements and application status while delivering exceptional customer service, demonstrating a strong sense of urgency, reliability, proficient data entry skills, active listening, professional phone etiquette, and excellent verbal and written communication skills, fostering a collaborative teamwork environment.
• Serving as the primary point of contact for patients and healthcare professionals (HCPs), guiding callers through the application process and resolving inquiries promptly and accurately.
• Ensuring the dissemination of correct information or direct calls to the appropriate team member with professionalism and efficiency.
• Maintaining detailed documentation of all communications received from calls, promptly notifying relevant parties or systems of urgent orders, shipping issues, errors, complaints, or adverse drug events.
• Recognizing potential adverse event situations and promptly reporting them to Pharmacovigilance to ensure compliance with FDA regulations and standards.
• Achieving performance standards in accordance with predefined metrics, consistently delivering high-quality service.
• Successfully completing all mandatory training sessions, including soft skills certification and program overviews, to effectively fulfill all job responsibilities.

Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED required. Associate or College Degree Preferred.
• Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable.
• Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings.
• Familiarity with private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources.
• Demonstrated organization and problem-solving skills to manage patient conversations, identify issues, and address needs effectively.
• Comfortable utilizing multiple applications while accurately capturing case information.
• Proficient with Microsoft Office Program Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint.
• Ability to maintain professional communication skills and demonstrate a courteous and empathetic attitude toward customers and fellow employees.
• Strong critical thinking, analytical, and interpersonal skills.
• Ability to work with minimal supervision and make sound decisions, even in stressful situations.
• Detail-oriented with strong organizational and multitasking skills, capable of managing various tasks efficiently.
• Ability to work independently in a remote environment with a reliable internet connection and a suitable home office setup.
• Proficiency in computer systems and software, with a quick adaptation to new technologies.
• Availability to work in shifts, including evenings and weekends, as needed.

Benefits

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of $15.00
• Full-Time, 40-hour/week schedule
• 100% paid training
• Optional medical, dental, vision, and life insurance available. Effective after the first full calendar month of work completion if elected.
• Opportunities for advancement and professional development
• Our amazing referral program, where you'll earn $20 on every check for each person you refer that is hired. You and your referral will both earn $20 on every paycheck for the entire time you both remain active with us!
• Discounted cell phone plan through T-Mobile that is $25 a month for unlimited talk, text, and data. You can sign up for up to 5 lines @ $25 each so your whole family can enjoy them.
• Personal benefits of 100% working from home, including saving time, money, and the environment.

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees. Our remote work setup allows you to work from the comfort of your own home, with a reliable internet connection and a suitable home office setup. We believe in fostering a collaborative teamwork environment, where employees feel valued, respected, and empowered to deliver exceptional service.

How to Apply

If you possess a genuine passion for providing compassionate and high-level customer support and are committed to making a positive impact on the lives of patients, we encourage you to apply for this rewarding role. Join us in delivering excellence and compassion in every customer interaction, supporting a program that truly makes a difference. Apply Now!

Job Type:

Full-time

Pay:

From $15.00 per hour

Benefits:

* Health insurance

• Work from home

Location:

South Carolina (Required)

Work Location:

Remote Apply for this job