Experienced Customer Service Consultant – Health and Wellness Program Support

At arenaflex, we're dedicated to delivering exceptional health care experiences that put our members at the heart of everything we do. As a Customer Service Consultant, you'll play a vital role in supporting our members in achieving their health and wellness goals. If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a leading health care company that's committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of our members' health, and we're driven by a passion for innovation, collaboration, and making a positive impact. We're proud to be recognized as a Top Workplace in the area, and we're excited to welcome talented individuals like you to our team.

Job Summary

As a Customer Service Consultant, you'll be the first point of contact for our members, providing education, support, and guidance to help them achieve their health and wellness goals. You'll work closely with our nurses and coaches to schedule appointments, educate members on available programs, and promote healthy habits. If you're a people person with a passion for health and wellness, this role is perfect for you!

Key Responsibilities

* Educate identified members about programs available to them to promote wellness

• Schedule appointments with our nurses and coaches or schedule them in a group coaching event
• Educate members on their company-sponsored incentives and review progress towards meeting their incentives
• Assist members with portal questions (password resets, registering, navigation, filling out health assessments) and promote the mobile app
• Provide a positive member experience reflective of the arenaflex values
• Work in a call center environment, connecting with members through inbound and outbound phone calls (and chat when applicable)

Training and Schedule

* Training is approximately six weeks from 8:00 AM EST-4:30 PM EST

• Post-training schedule will be anywhere between 10:30 AM EST-9:00 PM EST

Required Qualifications

* 2 years of experience in a customer service call center environment where you supported inbound and outbound queues

• Experience promoting programs or telephonic sales is preferred but not required
• Averaged 85-100 contacts per day
• Keyboarding skills and able to type 45 WPM with 95% accuracy
• You can provide an online test
• Microsoft 360 (Outlook, Teams, One Drive) experience
• Workforce management preferred but not required
• Avaya One X or comparable telephonic software knowledge

Preferred Qualifications

* Worked in a setting where there were contractual customer expectations, performance guarantees

• Excellent communication skills both verbal and written
• Experience supporting complex and nuanced work
• Ability to discern key points to assist with problem resolution
• Demonstrate ability to handle multiple assignments competently, accurately, and efficiently
• Ability to follow direction, multi-task and adapt to change
• Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
• Ability to learn in an on-line/telework environment

Education

* High School Diploma or GED

Pay Range

* The typical pay range for this role is: $18.50 - $31.72

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors
• This position is eligible for a arenaflex bonus, commission or short-term incentive program in addition to the base pay range listed above

Benefits

* arenaflex offers a full range of medical, dental, and vision benefits

• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits
• arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year
• Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies

Why Join arenaflex?

* We're a Top Workplace in the area, and we're proud of our commitment to our employees and our communities

• We offer a dynamic and supportive work environment that's perfect for those who are passionate about making a difference
• Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful – and we're looking for like-minded individuals to join our team
• We offer a range of benefits and perks that will make you feel valued and supported
• We're committed to innovation, collaboration, and making a positive impact – and we're excited to have you join us on this journey!

How to Apply

If you're passionate about health and wellness, and you're looking for a challenging and rewarding role that will make a real difference in people's lives, we want to hear from you! Apply now to become a Customer Service Consultant at arenaflex. Apply Job! Apply for this job