Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)

Join arenaflex, a high-tech home security company, in our mission to protect the life you've built and help you grow and thrive in your career. Are you a motivated and ambitious individual looking for a challenging role where you can make a huge impact on the lives of others? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join arenaflex, a dynamic and innovative company that's passionate about protecting the life you've built.

About arenaflex

arenaflex is a high-tech home security company that's dedicated to providing top-notch security solutions to homeowners across the country. Our mission is to ensure that everyone feels safe and secure in their own home, and we're committed to building a culture that cares just as deeply about the career you're building. We're a no-ego culture of collaboration and innovation, where talented individuals can find big opportunities and make a real difference.

Our Hybrid Work Model

We're embracing a hybrid work model that enables our teams to split their time between office and home. This means you'll have the flexibility to work from home for part of the week and come together with your team in our office on core days. We believe that this approach allows us to tap into the best of both worlds, providing a great work-life balance while still fostering collaboration and teamwork.

Why Join arenaflex?

We're growing and thriving, and we need smart, talented, and humble individuals like you to join our team. As a Technical Customer Experience Representative, you'll be part of a high-performing team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to grow and develop your skills, work with a talented team, and make a real difference in the lives of our customers.

Key Responsibilities

As a Technical Customer Experience Representative, you'll be responsible for:

• Responding promptly, courteously, and knowledgeably to technical support inquiries
• Providing top-tier support to all customers with a goal of first call resolution
• Educating customers on system installation/use, and assisting in troubleshooting
• Utilizing prior customer support experience to enable customer success and happiness
• Using problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

What You'll Bring

To succeed in this role, you'll need:

• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Certification Requirements

As a Technical Customer Experience Representative, you'll be required to obtain certification as an electronic security employee. This involves submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.

Perks and Benefits

As a member of our team, you'll enjoy:

• Shift Differential for Nights & Weekends
• Opportunities for Career Progression
• Medical, Dental and Vision Benefits Starting Day 1
• Matching 401k up to 4%
• Holiday Pay
• Paid Time Off
• Team Building Activities
• #BagelThursdays
• Employee Referral Programs $$$

Our Values

At arenaflex, we're committed to a set of core values that guide our behavior and decision-making. These values include:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - "no job too small" attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

How to Apply

If you're a motivated and ambitious individual looking for a challenging role where you can make a huge impact, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now!

Note:

arenaflex is a fictional company name used as a replacement for the original company name. Apply for this job