Experienced Customer Service Representative – Maryland Medicaid Program

Join arenaflex, a leading workforce management services company, as we seek a highly skilled and compassionate Customer Service Representative to join our team in Maryland. As a key member of our Customer Support Center, you will play a vital role in providing exceptional service to individuals, families, and small group employees seeking information, enrollment assistance, and other services related to the Maryland Health Connection (MHC).

About arenaflex

arenaflex is a trusted name in workforce management services, with over 30 years of experience delivering strategic solutions to large and small businesses across various industries. Our commitment to partnering with clients and candidates has earned us a reputation for excellence, and we take pride in matching the right candidate with the right client for the right position. With a diverse team of 2,000+ employees working in 40+ states and some international locations, arenaflex is dedicated to providing the best opportunities to talented candidates in a multitude of industries.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for providing high-quality service to Maryland consumers, assisting with Medicaid eligibility and enrollment, and utilizing the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform all tasks and duties. This is a remote position, requiring a strong internet connection, a reliable computer, and excellent communication skills.

Responsibilities

* Provide exceptional customer service to individuals, families, and small group employees seeking information, enrollment assistance, and other services related to the MHC

• Assist with Medicaid eligibility and enrollment, and services applications and enrollments for Qualified Health Plans on the Exchange
• Utilize the State's eligibility and enrollment portal and CRM software to perform all tasks and duties
• Collaborate with internal teams to resolve complex issues and ensure delivery of high-quality service to all Maryland consumers
• Meet or exceed performance metrics, including call volume, resolution rate, and customer satisfaction
• Participate in ongoing training and professional development to enhance skills and knowledge

Requirements

* High school diploma, GED, or equivalent certification

• Background in health care, human services, or customer service
• Experience in data entry and call centers
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously

Preferred Qualifications

* Experience working with Medicaid or other government programs

• Familiarity with CRM software and other State systems
• Bilingual or multilingual skills
• Experience in a customer-facing role, with a strong focus on customer satisfaction and retention

Equipment and Internet Requirements

* Desktop or laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors)

• Desktop or laptop with a minimum of 256GB hard drive
• Windows 10 or 11
• Minimum of 1 USB Gen 2 or newer port (wired headset)
• 1 RJ-45 connection for a wired connection to internet router
• Wired Headset and microphone with a USB Gen2 or newer connection
• Video camera capability, necessary for training
• Wired internet connection from computer to router or modem
• Download speed 100 MBPS minimum
• Upload speed 10 MBPS minimum

Training and Onboarding

* Training will take place between 9:30am-6:00pm EST, Monday-Friday, for 7 weeks

• Nesting will take place between 9:30am-6:00pm EST, for 4 weeks
• Must have perfect attendance during training and nesting
• Must be committed to working a Monday-Friday schedule, 9:30am-6:00pm, after training

Compensation and Benefits

* Competitive hourly rate of $16.63

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, and we strive to provide opportunities for career growth and development to all employees. Apply for this job