Experienced Bilingual Customer Service Representative – Healthcare Solutions Expert | arenaflex | Remote US
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're expanding our team to join the mission. We're seeking an experienced Bilingual Contract Customer Service Representative to join our team and engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via live chat and email. As a member of our services team, you'll be the voice of arenaflex, so you should be passionate about helping people and a proactive problem solver. In this role, you'll become an expert on arenaflex's product, operations, and the needs of our members. This position requires verbal and written Spanish and English fluency.
About the Role
To ensure that we have coverage for arenaflex users, Associates are expected to work a scheduled 8-hour shift between our operating hours of 8 a.m. and 8 p.m. Eastern Time.
Responsibilities
* Delivering amazing service to our members via chat and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs
- Following documented best practices for handling member inquiries; suggesting process improvements as you identify them
- Manage and organize workload using arenaflex's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve arenaflex's solution
Candidate Profile
* A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
* Competitive hourly rate: $17-19.50/hour
- Opportunity to work with a rapidly growing company in the healthcare industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work arrangements, including remote work options
Essential Skills and Competencies
* Verbal and written Spanish and English fluency
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Zendesk and G Suite
- Strong attention to detail and organizational skills
Preferred Qualifications
* Experience working in a customer-facing environment, preferably in the healthcare industry
- Experience with healthcare benefits and insurance
- Familiarity with arenaflex's product and operations
- Bilingualism in additional languages
How to Apply
If you're passionate about helping people and have a desire to work in a rapidly evolving startup environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
arenaflex is an Equal Employment Opportunity Employer
arenaflex is committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]).
Beware of Job Scam Fraudsters
arenaflex's recruiters use only arenaflex email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [[email protected]](mailto:[email protected]). Apply Job! Apply for this job