Experienced Customer Service Representative - After Hours Support for arenaflex's Elderly Home Based Care Services
At arenaflex, we're passionate about delivering exceptional care and support to our clients, and we're seeking a highly skilled and compassionate Customer Service Representative to join our after-hours team. As a key member of our remote team, you'll play a vital role in ensuring our clients receive timely and effective support, even outside of regular business hours.
About arenaflex
arenaflex is a leading provider of Elderly Home Based Care and various other services in the United States. Our mission is to empower individuals to live independently and with dignity, while providing their loved ones with peace of mind. We're committed to delivering high-quality care and support, and we're looking for talented individuals like you to join our team.
The Role
As a Customer Service Representative with arenaflex, you'll be responsible for providing exceptional support to our clients and their caregivers, both during and outside of regular business hours. Your primary responsibilities will include:
- Answering all incoming calls and resolving client and nurse queries within the scope of after-hours support
- Providing timely responses to queries that come in through our texting platform
- Notifying clients and replacing caregiver callouts as necessary
- Confirming caregivers 1-2 hours before shift start
- Performing initial intake for callers potentially interested in our services
- Documenting all scenarios on our platform, as well as updating caregiver schedules as needed
- Completing non-urgent admin projects if time allows
Requirements
To be successful in this role, you'll need to possess the following skills and qualifications:
- Fluent English: You'll need to be fluent in English to effectively communicate with our clients and caregivers.
- Compassionate and confident: You'll need to be empathetic and understanding, with a confident and professional demeanor.
- Responsible and reliable: You'll need to be highly responsible and reliable, with a strong work ethic and attention to detail.
- 10+ years' work experience in customer service + office duties: You'll need to have a minimum of 10 years' experience in customer service and office duties, with a proven track record of success.
- Adaptable and flexible regarding work hours: You'll need to be adaptable and flexible regarding work hours, including working a 3-day week with 4-hour shifts per day and a Saturday and Sunday shift of 12 hours per day.
- Impeccable phone and computer skills: You'll need to have excellent phone and computer skills, with the ability to navigate our platform and software with ease.
- Staffing and/or health care experience: You'll need to have experience in staffing and/or health care, with a strong understanding of the industry and its challenges.
- Experience working remotely and independently: You'll need to have experience working remotely and independently, with a quiet and professional work-from-home environment.
- Remotely set up with Wi-Fi and load-shedding back-up: You'll need to have a reliable internet connection and a load-shedding back-up plan in place.
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary: You'll receive a competitive salary, commensurate with your experience and qualifications.
- Flexible work arrangements: You'll have the flexibility to work from home, with a 3-day week and 4-hour shifts per day, as well as a Saturday and Sunday shift of 12 hours per day.
- Opportunities for career growth: You'll have opportunities to grow and develop your career, with access to training and development programs.
- Collaborative and supportive team environment: You'll be part of a collaborative and supportive team environment, with a strong focus on teamwork and communication.
- Recognition and rewards: You'll have the opportunity to receive recognition and rewards for your hard work and contributions to the team.
How to Apply
If you're a motivated and compassionate individual with a passion for customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About arenaflex
arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We're proud to be a leading provider of Elderly Home Based Care and various other services in the United States, and we're looking for talented individuals like you to join our team.
Disclaimer
arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time, without notice. Apply for this job