Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're committed to providing best-in-class service to our customers, and we're looking for talented, dedicated individuals who possess a passion for making a difference in the lives of our members.

About arenaflex

arenaflex is a leading health insurance provider in the state of Nebraska, dedicated to delivering exceptional service and support to our customers. We're a dynamic and rapidly evolving organization, and we're seeking professionals who are eager to grow and develop with us. Our team is passionate about making a positive impact in our community, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

Job Summary

As a Customer Service Representative at arenaflex, you'll be responsible for handling incoming phone calls and being the primary customer interface for inquiries. You'll inform and educate customers, serve as a member advocate, and build trust in our abilities. You'll use established best practices, attend ongoing training, and utilize resources and tools to serve as an expert in navigating the challenging world of insurance.

Responsibilities

* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail

• Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevates sensitive customer requests when necessary
• Complies with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Responsible for staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)

• Availability for training 9-12 weeks in length
• Reliable internet service provider and a dedicated, distraction-free workplace

Preferred Qualifications

* Basic medical/dental terminology and contract interpretation is a plus

What We Offer

* Competitive salary: $39,520 annually

• Comprehensive benefits package, including health benefits effective the 1st of the month following start date
• Full-time status with 40 hours per week
• 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday
• Work schedule: After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday

Why Join arenaflex?

* We're a dynamic and rapidly evolving organization, offering opportunities for growth and development

• We're committed to creating a workplace that's inclusive, supportive, and empowering
• We believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members
• We're an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website at NebraskaBlue.com/Careers to learn more about what makes arenaflex an exceptional place to work.

Anticipated Class Start Dates

We anticipate hiring for the following class start dates:

• November 2024

Note

Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application. Apply Job! Apply for this job