Remote Customer Service Project Management, Principal

Join arenaflex, a leading off-price e-commerce portfolio company, as a Remote Customer Service Project Management, Principal. This is an exciting opportunity to lead complex initiatives, manage cross-functional projects, and drive process improvements in a fast-paced environment. As a key member of the arenaflex team, you will partner with customer service operations, CS tools, technology, and other cross-functional partners to plan, track, update, and deliver process improvements, tool improvements, and medium to large cross-functional programs that impact our member and/or the Customer Service organization.

About arenaflex

arenaflex is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We've defined the online treasure hunt through our daily sale events, allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. Our vision at arenaflex is to spark delight through daily discovery - we make shopping an occasion to celebrate. At the forefront of fashion and technology, we're also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected - every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious, and Empowered.

Key Responsibilities

As a Remote Customer Service Project Management, Principal, you will be responsible for:

• Planning, tracking, managing, and reporting on all CS impacting programs and larger company-driven projects for Customer Service
• Building a master project plan/project tracker that will show high-level and detailed information on all ongoing and closed projects, to include Big Bets tracking
• Sending regular program updates on each program in progress and facilitating lessons learned post-launch
• Creating individual project plans that show task-level detail with ownership, due dates, status, dependencies, and risks
• Overseeing the planning, execution, and completion of a project
• Leading complex initiatives managing all activities in a project life cycle such as initiation, planning, executing, controlling, and closing for short- and long-term projects, line of business-wide and medium to high risk, scope, and complexity
• Conducting project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned
• Supporting the CS tools/technology, CS Operations, process management, and training teams to accelerate projects delivery to the organization
• Working closely with CS program managers and CS operations to confirm program launch dates and readiness for deployment
• Ensuring program launch information is communicated effectively to minimize any negative impact while supporting a high level of engagement and implementation
• Developing a project backlog for projects requiring technical team development. Regularly reviewing the backlog and prioritization with CS leadership to ensure highest impact items are properly prioritized
• Owning the CS intake site and project initiation and tracking
• Demonstrating customer service knowledge, and facilitating the development of process and system requirements in consideration of known technical capabilities and limitations

Expected Qualifications

* Bachelor's degree

• Proficient in relevant computer applications
• 3-5 years of project/program experience, preferably in a customer experience
• Strong listening, written, and verbal communication skills with an ability to adapt to different audiences
• Knowledge of customer service practices and principles
• Able to work collaboratively and cross-functionally
• Experience using problem-solving and analytical skills to solve business problems and drive process improvements
• Ability to work effectively with tight deadlines in a fast-paced environment
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously

What We Offer

* Competitive base salary range: $90,000 - $95,000

• Bonus/commission, equity, 401(k) match, and a variety of benefits (depending on role eligibility)
• Opportunity to work with a leading off-price e-commerce portfolio company
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Flexible remote work arrangement

How to Apply

If you're a motivated and experienced project management professional looking for a new challenge, please apply to this role. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive environment where every Associate is empowered to learn, grow, and bring their full self to work. Apply Now! Apply for this job