Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

As a highly skilled and enthusiastic Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be at the forefront of delivering exceptional customer experiences for our passionate community of live event enthusiasts. arenaflex is a leading ticket marketplace that prides itself on creating unforgettable experiences for our customers from the moment they purchase their tickets until they enter the gates. As a key member of our team, you will play a vital role in representing the arenaflex brand, ensuring that our fans get the right seats at the right price, and providing top-notch service to our customers.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the way people experience live events. We are a team of passionate individuals who are dedicated to providing exceptional customer service, creating memorable experiences, and making connections with our customers. Our team thrives on making a positive impact on our customers' lives, whether it's troubleshooting a technical concern or answering questions about events or our services.

Your Role in the Success of arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, your role will be to provide proactive, friendly, and high-quality service to our customers. You will be responsible for handling customer contacts, answering questions about purchases, orders, inventory, and upcoming events, and utilizing internal and external technology to manage order fulfillment. You will also be a team player, contributing to our culture and growth, and creating memorable experiences with customers who share our love for live events.

Key Responsibilities

* Handle customer contacts, promptly and professionally, via phone, email, and live chat

• Answer questions about purchases, orders, inventory, and upcoming events
• Support our customers proactively via phone, email, and live chat
• Utilize internal and external technology to manage order fulfillment
• Be a team player and contribute to culture and growth
• Create memorable experiences with customers who share our love for live events

Career Growth and Learning Opportunities

As a Call Center Associate at arenaflex, your role expectations will progress as follows:

• 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls.
• 90 days in: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
• 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.

What You'll Bring

* 1-2 years of customer service experience via phone, email, and live chat

• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

Schedule

* 1:30pm-10:00pm Thursday/Friday off

• 1:30pm-10:00pm Monday/Tuesday off
• Hybrid schedule with 3 days in office and 2 days remote

Compensation and Benefits

* $40,000 base salary with bi-annual bonuses and equity

• Training is fully paid
• Competitive compensation; bonus incentives and equity for all employees
• FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching
• Monthly credits and discounts for attending live events
• Hybrid working model
• Variety of additional workplace perks

How to Apply

If you are a motivated and enthusiastic individual who is passionate about live events and customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team. Click on the link below to register your interest and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job