Experienced Customer Support Representative – German, English, and Russian Language Expert

At arenaflex, we're a leading mobile game development company that's revolutionizing the gaming industry with our innovative and engaging games. With a global player base of over 30 million people and a staggering 2.3 billion game installations worldwide, we're one of the top 3 most successful mobile game development companies in the world. Our success is driven by our talented team of professionals who are passionate about delivering exceptional gaming experiences to our players. We're now seeking a dynamic and skilled Customer Support Representative to join our team. As a key member of our support team, you'll have the opportunity to make a real impact on our players' experiences and help us maintain our position as a leader in the gaming industry.

About arenaflex

arenaflex is a global company with a presence in multiple countries, including Armenia, Georgia, Kazakhstan, and Montenegro. We're a remote-friendly company that offers flexible work arrangements, allowing you to work from anywhere in the world. Our company culture is built on collaboration, innovation, and a passion for gaming. We're committed to providing our employees with a supportive and inclusive work environment that fosters growth and development.

Key Responsibilities

As a Customer Support Representative at arenaflex, you'll be responsible for:

• Providing technical support to our players across multiple platforms, including mobile devices and online platforms
• Engaging with a global player base, offering technical advice and assistance to resolve issues and enhance their gaming experience
• Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Using your research skills to come up with solutions and enhance our support services
• Managing player tickets with the help of support engineers to ensure timely and effective resolution of issues
• Collaborating with other departments to ensure that our support services are aligned with our business goals and objectives

Requirements

To be successful in this role, you'll need:

• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred
• Strong problem-solving skills and ability to work under pressure
• Excellent time management and organizational skills
• Ability to work collaboratively with diverse teams and stakeholders
• Strong analytical and research skills

Perks and Benefits

At arenaflex, we believe in providing our employees with a comprehensive package of benefits and perks that support their physical, emotional, and professional well-being. Some of the benefits we offer include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
• Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

Work Format

As a remote-friendly company, we offer flexible work arrangements that allow you to work from anywhere in the world. You can choose to work from one of our company offices in Armenia, Georgia, Kazakhstan, or Montenegro, or from the comfort of your own home.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:

• Internal training programs and bootcamps
• Access to discounted English language courses
• Reimbursement for participation in relevant conferences and courses
• Opportunities for career advancement and promotion

How to Apply

If you're a motivated and skilled Customer Support Representative looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our careers page. We can't wait to hear from you! Apply Job! Apply for this job