Experienced Customer Support Representative – Release of Information Processing

At arenaflex, we're dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. As a highly collaborative team, we're passionate about creating transformative change in healthcare. We're looking for a skilled and professional Customer Support Representative to join our team as a CPC Processor I, working remotely in a call center environment.

About arenaflex

arenaflex is a data platform company for healthcare that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. We're committed to investing in our people and hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.

Job Summary

As a CPC Processor I, you'll be responsible for accurately and timely handling release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a full-time remote role, working Wednesday to Sunday from 11am to 7:30pm. You'll be processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. You'll also be documenting information in multiple platforms using two computer monitors and proficient in Microsoft Office (including Word and Excel).

Responsibilities

* Answer and conduct business on the telephone while maintaining excellent Customer Service.

• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries that are received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site-specific processes and procedures accordingly.
• Meet and maintain the department's productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility-specific procedures.
• Attends mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Qualifications

* High school diploma or equivalent from an accredited institute recognized by the State Department of Education.

• Friendly, professional manner of communication and good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents.
• Ability to stay organized while working quickly and strong attention to detail is also required.
• Passing annual Introductory HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis.

Work Environment and Company Culture

As a remote employee, you'll be working from home and will be required to provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. We're a highly collaborative team that values professionalism, good communication, and a strong work ethic. We offer a comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. Company equipment will be provided to you, including a computer, monitor, virtual phone, etc.

Benefits and Compensation

We offer full benefits, including PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan. Tuition Assistance is also available. The pay range for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The Equal Pay Act Minimum Range is $15.00 - $18.00 per hour.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job is not eligible for employment sponsorship.

How to Apply

If you're a motivated and professional individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply for this job