Experienced Customer Experience Analyst – Delivering Exceptional Shopping Experiences for arenaflex

At arenaflex, we're revolutionizing the way people shop by providing innovative solutions that make the experience seamless and enjoyable. As a Customer Experience Analyst, you'll play a crucial role in helping us achieve this vision by evaluating the functionality and customer experience of new technology, providing technical and CX feedback to development teams, and collecting customer feedback to quantify the impacts of new technology.

About arenaflex

arenaflex is a leading company that's changing the face of retail by automating the check-out process and allowing customers to Just Walk Out. We're passionate about delivering world-class shopping experiences that exceed our customers' expectations. If you're a customer-centric individual who thrives in a fast-paced environment, we'd love to hear from you.

Job Summary

We're seeking an experienced Customer Experience Analyst to join our core development team and contribute to the launch of new technology at customer locations. As a key member of our team, you'll be responsible for evaluating the functionality and customer experience of new technology, providing technical and CX feedback to development teams, and collecting customer feedback to quantify the impacts of new technology. If you're a detail-oriented individual with excellent communication and data analysis skills, we encourage you to apply for this exciting opportunity.

Core Job Tasks

As a Customer Experience Analyst, your core job tasks will include:

• Evaluating the functionality and customer experience (CX) of new technology to ensure it meets arenaflex's high standards
• Providing technical and CX feedback to development teams to improve the overall shopping experience
• Visiting customer sites and deploying new technology to ensure a seamless implementation process
• Collecting customer feedback and quantifying the impacts of new technology to inform future product development
• Summarizing results in writing for presentation to development team leadership to ensure stakeholders are informed and aligned

Essential Qualifications

To be successful in this role, you'll need:

• A 4-year science/engineering degree from an accredited institution
• Strong communication and data analysis skills to effectively communicate with development teams and stakeholders
• Minimum of 2 years of product development experience in consumer hardware development and deployment
• Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences
• Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment

Preferred Qualifications

While not required, the following qualifications will be beneficial in this role:

• Bachelor's Degree in Engineering or a similar technical field
• Scripting skills to automate tasks and improve efficiency
• Formal coursework/training in project management to effectively manage multiple projects and stakeholders

Contract Details

This is a contract role with a duration of 11 months. As a remote worker, you'll be required to travel approximately 50% of the time domestically. The ideal candidate will be based near a main US airline hub to ensure easy travel.

Compensation and Benefits

The pay range for this role is $38 - $42 per hour, depending on experience. As a valued member of our team, you'll also enjoy a range of benefits, including:

• Competitive hourly rate
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At arenaflex, we're passionate about creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the following values:

• Customer obsession: We're committed to delivering exceptional shopping experiences that exceed our customers' expectations.
• Innovation: We're constantly seeking new and innovative ways to improve our products and services.
• Collaboration: We believe in working together as a team to achieve our goals and objectives.
• Agility: We're agile and adaptable, responding quickly to changes in the market and customer needs.

How to Apply

If you're a motivated and customer-centric individual who's passionate about delivering exceptional shopping experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer (M/F/Disability/Veterans). We're committed to creating a diverse and inclusive work environment that welcomes individuals from all backgrounds. We'll consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.

Apply Now

Ready to join our team and help us deliver exceptional shopping experiences? Apply now through our website, and let's make history together! Apply for this job