Experienced Customer Service Representative – Teleperformance – Richmond, VA
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! arenaflex, a global leader in customer experience solutions, is seeking an experienced Customer Service Representative to join our team in Richmond, VA.
Why Choose arenaflex?
arenaflex is a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experiences through every interaction. As the largest interaction expert team in the market, we pride ourselves on being multicultural, highly skilled, and deeply knowledgeable. Our integrated omnichannel solutions, cutting-edge technology, and highest security standards set us apart from the rest.
Benefits of Working with arenaflex
* Paid Training to help you succeed in your role
- Competitive Wages that reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being
- Paid Time Off to recharge and refocus
- Employee wellness and engagement programs to foster a positive work-life balance
Your Impact
As a Customer Service Representative at arenaflex, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing no two days the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
What We're Looking for
* High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Ability to work remotely in a virtual team environment
Being One of Our People
At arenaflex, it's our mission to provide an environment that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
arenaflex is an Equal Opportunity Employer
Expected Salary
* Competitive salary based on experience
Location
* Richmond, VA
Apply Now!
If you're ready to take your customer service skills to the next level and join a dynamic team that values your growth and well-being, apply now! Apply for this job