Experienced Entry-Level Application Administrator – Data Entry and Customer Support

At arenaflex, we're committed to delivering exceptional patient care and innovative solutions in the life sciences industry. As a leading global company, we're seeking an experienced entry-level Application Administrator to join our team. This role is an excellent opportunity for individuals who are passionate about data entry, customer support, and technology to kick-start their career in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, we deliver world-class diagnostic solutions, bring innovative medicines to patients faster, and use technology to improve the delivery of care. Our commitment to excellence has earned us a spot on the S&P 500 list, and we're proud to have reported net revenues of over $10 billion in 2017.

Job Summary

We're seeking an experienced entry-level Application Administrator to join our team in Burlington, North Carolina. As an Application Administrator, you will be responsible for performing data entry tasks, providing exceptional customer support, and ensuring seamless transitions to our new application. This role is an excellent opportunity for individuals who are passionate about technology, data entry, and customer support to kick-start their career in a dynamic and supportive environment.

Key Responsibilities

* Perform data entry tasks with high accuracy and speed (greater than 40 wpm)

• Provide exceptional customer support to end-users, including setting up organization and user credentials
• Work closely with end-users to resolve issues and ensure seamless transitions to our new application
• Maintain accurate and up-to-date records and reports
• Collaborate with the development team to identify and resolve technical issues
• Participate in training and development programs to enhance skills and knowledge

Essential Qualifications

* High school diploma or equivalent required

• Excellent typing skills, fast and accurate (greater than 40 wpm)
• Excellent command of the English language (bilingual in English and Spanish a plus)
• Proficient in Word and Excel
• Ability to work in a fast-paced environment with multiple priorities
• Strong communication and customer service skills

Preferred Qualifications

* Tier 1 helpdesk experience and triage experience a plus

• Experience working with end-users in a customer-facing role
• Familiarity with application administration and data entry tasks
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent typing skills (greater than 40 wpm)

• Excellent command of the English language (bilingual in English and Spanish a plus)
• Proficient in Word and Excel
• Strong communication and customer service skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Application Administrator, you'll have access to a range of training and development programs, including:

• On-the-job training and mentorship
• Online courses and certifications
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment

Work Environment and Company Culture

We're proud to offer a dynamic and supportive work environment that's committed to excellence. As an Application Administrator, you'll work in a fast-paced environment with multiple priorities, but you'll also have the opportunity to work closely with end-users, collaborate with the development team, and participate in training and development programs.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you're passionate about data entry, customer support, and technology, and you're looking for an exciting opportunity to kick-start your career, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

Interview Information

Alfonso will conduct one-step 30-minute video interviews. We look forward to hearing from you!

Why is this Position Open?

This position is open due to the need to support our Beacon-to-Link migration project. As we transition to a new application, we need an experienced Application Administrator to ensure seamless transitions and provide exceptional customer support to end-users. If not, it could cause downtime at our offices, which could then impact patients and their results.

Additional Information

* Shifts range from 8AM-5PM, 9AM-6PM, 10AM-7PM, 11AM-8PM EST

• Must have reliable internet
• Drug test required
• Experience level: entry-level
• External communities job description: Our client is looking for someone to perform entry-level application administration.

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