Experienced Virtual Customer Care Representative – Community Management and Customer Relations

At arenaflex, we're not just building homes – we're building a community. As a leading homebuilder, we're dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. Our commitment to quality, customer service, and community involvement has earned us recognition as a Fortune 500 company and a top homebuilder in the United States.

Join a Company that Empowers You to Build Your Future

We're seeking an experienced Virtual Customer Care Representative to join our team in Chantilly, VA. As a key member of our community management team, you'll be responsible for managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with customers and trade partners.

Your Responsibilities on the Team

* Promote, facilitate, and foster positive working relationships with arenaflex customers and trade partners

• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
• Review and certify the completion of each home within their community
• Manage, supervise, and direct all aspects of customer relations for an assigned community
• Conduct field meetings with trade partners, construction staff, and sales staff as needed
• Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review, and resolve the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

* High School Diploma or equivalent required, or equivalent work experience

• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Life at arenaflex

At arenaflex, we believe in creating a supportive and enriching environment for our Associates. Our Everyone's Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. We offer a comprehensive array of benefits designed to enhance our Associates' well-being and professional growth.

• Robust health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• Education Assistance Program and up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program and significant Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day

Work Environment and Physical Requirements

* Daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners

• Ability to work in excess of eight hours per day
• Ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
• Ability to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
• Must be able to work in a construction environment under all weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

arenaflex is an Equal Opportunity Employer

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.

How to Apply

If you're a motivated and customer-focused individual looking to build a career with a leading homebuilder, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to creating an extraordinary experience for our Homeowners, Communities, and Associates.

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