Experienced Customer Happiness Manager – Education Sector

At arenaflex, we're on a mission to revolutionize the way children learn and grow through immersive and hands-on experiences. As a premier STEM camp provider in NYC and Boston, we've been fortunate enough to enrich the lives of over 4000 children annually. Our community of passionate families is at the heart of everything we do, and we're seeking an exceptional Customer Happiness Manager to nurture and grow this community.

Join arenaflex in Shaping the Future of Education

As a Customer Happiness Manager, you'll be the face of arenaflex, building lasting relationships with our families and ensuring their needs are met. You'll be part of a dynamic team that's passionate about creating a supportive and inclusive environment for our families to thrive. If you're a problem-solver with a passion for education and a knack for building strong relationships, we want to hear from you.

Responsibilities:

* Communicate with customers via phone, email, and chat to provide exceptional support and build lasting relationships

• Handle customer-related administrative duties, including data entry and reporting, assisting with programming and scheduling
• Nurture the arenaflex community through creative initiatives beyond regular communications, such as newsletters and social media
• Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
• Hire, train, and manage an additional team member to delegate responsibilities and drive growth

Qualifications:

* Empathetic problem solver with excellent written and verbal communication skills

• Skilled at building long-term relationships and proactive in improving processes
• Purposeful and driven, passionate about achieving results and making an impact
• Positive attitude, solution-oriented mindset, and accountability in commitments
• Open to feedback, continuously learning, and a team player who values empathy and compassion
• At least 5 years of experience in customer support or marketing
• Extensive experience in the NYC parenting or education market is a plus

Cultural Fit:

We're searching for professionals who are not just skilled but also deeply align with our core values. At arenaflex, our 'Ways of Being' guide everything we do:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation.
• We ask "how to make it work" before wondering "if it will be possible."
• Our decisions are grounded in data and logic.
• We are accountable and disciplined.
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.

If these values speak to you, see how you align with our complete 'Ways of Being' at [www.arenaflex.co/value](http://www.arenaflex.co/value).

To Apply:

Please submit your resume and cover letter, including your response to this client prompt: "We are reconsidering camps for our 4-year-old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7-year-old enrolled!" If you have a special reason for applying to this position, please share it directly with us at [[email protected]](mailto:[email protected]).

arenaflex, Inc. is an equal opportunity employer.

Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws

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About arenaflex:

arenaflex is a premier STEM camp provider in NYC and Boston, enriching the learning journey of over 4000 children annually through immersive and hands-on experiences. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders. We're passionate about creating a supportive and inclusive environment for our families to thrive.

Why Join arenaflex?

* Be part of a dynamic team that's shaping the future of education

• Work with a passionate community of families who are dedicated to their children's growth and development
• Enjoy a collaborative and inclusive work environment that values empathy and compassion
• Have opportunities for professional growth and development in a rapidly evolving industry
• Be part of a company that's committed to making a positive impact on the lives of children and families

What We Offer:

* Competitive salary and benefits package

• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Flexible work arrangements to support work-life balance
• Access to cutting-edge technology and resources
• Recognition and rewards for outstanding performance

Join arenaflex Today:

If you're a passionate and dedicated professional who is committed to making a positive impact on the lives of children and families, we want to hear from you. Apply now to become a part of our dynamic team and help shape the future of education. Apply for this job