Experienced Customer Service and Repair Representative – Digital Industries
At arenaflex, a pioneering technology leader with a rich history of innovation and a commitment to providing the best products for digital industries, we are seeking an experienced Customer Service and Repair Representative to join our team. With over 130 years of experience and operating in over 100 countries, arenaflex continues to focus on providing a comprehensive range of products, systems, and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers.
About arenaflex
arenaflex is a Global Fortune 500 company with five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. Our company is dedicated to innovating and delivering cutting-edge solutions that meet the evolving needs of our customers. We are committed to excellence, innovation, and customer satisfaction, and we are looking for talented individuals who share our values to join our team.
Job Summary
As a Customer Service and Repair Representative at arenaflex, you will be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You will work closely with customers, repair technicians, manufacturing, and logistics personnel to ensure seamless communication and efficient repair processes. This is an exciting opportunity to join a dynamic team and contribute to the success of our company.
Key Responsibilities
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
- Request and enter required information per written process to execute repair
- Manage repair priority with repair techs as appropriate to meet schedule and KPIs
- Lead problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround
- Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
- Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
- Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
- Support other roles or tasks as requested by management
Essential Qualifications
* Bachelor's Degree
- 2 to 5 years of experience in customer service, repair order management, or a related field
- Special combination of education and experience and/or demonstrated accomplishments may be considered
Preferred Qualifications
* 2 years of experience in customer service, repair order management, or a related field
- Experience managing repair priorities for customers
- Experience with documentation and reports
- Experience with problem resolution activities
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other software applications
- Ability to learn and adapt to new processes and systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Professional development programs and workshops
- Opportunities for advancement and career growth
- Access to industry-leading technologies and tools
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee well-being. We offer a collaborative and supportive work environment, with a focus on teamwork, open communication, and continuous improvement. Our company culture is built on a foundation of trust, respect, and a commitment to excellence.
Compensation, Perks, and Benefits
* Competitive hourly rate: $22.00 - $25.00 per hour
- Comprehensive benefits package, including:
+ 401(k) plan + Dental insurance + Health insurance + Vision insurance
- Paid time off and holidays
- Opportunities for career growth and advancement
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all candidates for their interest, but only those who qualify will be contacted.
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