Experienced Customer Service Representative - After Hours (Sunday - Wednesday or Wednesday - Saturday) - Remote, Virginia

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join arenaflex's team of dedicated professionals as a Customer Service Representative (CSR) in a remote, after-hours role.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering individuals to take control of their health and well-being. Our team of passionate professionals is committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Service Representative with arenaflex, you will play a vital role in making a positive impact on our members' lives. You will be the first point of contact for members seeking information about our service offerings, resolving their concerns in a timely and accurate manner. Your exceptional communication skills, attention to detail, and ability to multitask will enable you to provide seamless support to our members, ensuring their journey towards positive health outcomes is smooth and successful.

Responsibilities

* Receive and document customer concerns, ensuring all relevant information is accurate and up-to-date

• Ensure all company procedures are followed, maintaining the highest standards of quality and consistency
• Input accurate trip data into our systems, ensuring seamless integration and efficient processing
• Demonstrate a personal commitment to producing high-quality work, exceeding expectations and delivering exceptional results
• Refer unresolved customer grievances to designated departments for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems, ensuring timely and accurate responses
• Review and educate members on our services and their insurance coverage, providing clear and concise information

Requirements

* High School Graduate or General Education Degree (GED)

• 0-2 years of related experience
• 6+ months contact center experience OR customer service experience
• Strong organization skills, written, and verbal communication skills. All system documentation will be in English
• Can type 35wpm or more
• Answer a high volume of calls up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment

Work from Home Requirements

* High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.

• Ability to directly hardwire to your modem
• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
• Attend 100% of training, on camera for the first 30 days of employment

Benefits

* Comprehensive benefits package, including: + Medical, Dental, and Vision insurance + Employer Paid Basic Life Insurance and AD&D + Voluntary Life Insurance (Employee/Spouse/Child) + Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax + Commuter and Parking Benefits + 401(k) Retirement Savings Plan with Company Match + Paid Time Off + Paid Parental Leave + Short-Term and Long-Term Disability + Tuition Reimbursement + Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Compensation

* Starting at $15.00/hr

Why Join arenaflex?

* Opportunity to make a positive impact on people's lives

• Collaborative and dynamic work environment
• Comprehensive benefits package
• Career growth opportunities and learning benefits
• Work-life balance and flexibility
• Recognition and rewards for exceptional performance

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job