Experienced Full Stack Care Advocate – Customer Experience – Full Time Phone-Based

Join arenaflex, a next-generation behavioral healthcare company, on a mission to transform healthcare and empower individuals to put emotional health first.

About arenaflex

arenaflex is a pioneering behavioral healthcare company that leverages cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We're disrupting the current healthcare delivery model and committed to transforming the lives of millions. Our innovative care experience, driven by technology but focused on human connection, is designed to achieve meaningful and measurable outcomes.

Why Join arenaflex?

As a remote Care Advocate, you'll be part of a team of passionate individuals who share our mission to improve lives and bring hope to the world. You'll have the opportunity to work with a collaborative team of people who want to change the world, using our leading technology platform to connect individuals with the support they need to thrive.

Key Responsibilities:

As a Care Advocate, you'll be responsible for:

• Proactively reaching out to individuals via phone to offer help and support according to program requirements
• Working closely with a collaborative team of people who want to change the world
• Being a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive

What We're Looking For:

We're seeking passionate and dedicated individuals who share our commitment to improving lives and bringing hope to the world. If you're:

• Passionate about improving lives and believe in the greater good
• Tenacious: you persist and bring creative solutions to tough challenges
• Comfortable with ambiguity and change
• Adept at learning to use various tech tools to enhance your impact
• Accountable and collaborative: working remotely, you'll be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
• Not afraid to facilitate and navigate tough or emotional conversations
• Able to build relationships and trust through conversations
• Thorough: you're detail-oriented and committed to getting the job done
• A time management guru: you efficiently move through a to-do list and effectively prioritize and triage competing demands
• Metric-driven towards the goal of successfully connecting the maximum number of individuals to help
• Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
• Open-minded, non-judgmental, compassionate, flexible, and have good humor

Essential Qualifications:

* At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices

• Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism
• Demonstrated excellence in providing outstanding customer service over the phone and via email
• Motivated to help others, aligned to our organizational mission and vision
• Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback
• Focused and determined, optimistic and creative
• College graduate or Associate's degree in a customer-related field

Preferred Qualifications:

* Experience working in a high call volume environment

• Familiarity with various tech tools and a willingness to learn new ones
• Ability to build relationships and trust through conversations
• Thorough: you're detail-oriented and committed to getting the job done
• A time management guru: you efficiently move through a to-do list and effectively prioritize and triage competing demands

Work Environment and Company Culture:

As a remote Care Advocate, you'll work independently, proactively taking ownership of key tasks and keeping in regular communication with your team. You'll be expected to work in a dedicated workspace with a wired internet connection and appropriate network quality and internet speed. You'll also be provided with a company-authorized laptop, headset, mouse, and keyboard.

Compensation, Perks, and Benefits:

arenaflex offers a generous benefits package, including:

• Medical, dental, STD, LTD, and life insurance
• PTO/sick leave/holiday pay
• 401K
• The opportunity to be a part of a team of some of the smartest, most enthusiastic, and dedicated people you'll ever meet
• An innovative care experience, driven by technology but focused on human connection
• Full-time employee position, not a contractor

How to Apply:

If you're passionate about improving lives and believe in the greater good, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and don't forget to add the following email address to your approved contacts list: [email protected]. You should receive an email confirming your application was received once you submit. If you don't receive an auto-confirmation email, please check your spam/promotions inbox!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity, and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history, or genetic information, family, or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply for this job