Experienced Customer Service Representative/Data Entry Specialist – Remote Opportunity at arenaflex
About arenaflex
At arenaflex, we're a dynamic and innovative company that's revolutionizing the way businesses operate. With a rich history spanning over three decades, we've established ourselves as a leading global Business Process Outsourcing (BPO) and marketing firm. Our team is comprised of talented individuals from diverse backgrounds, working together to deliver exceptional results for our clients. We're passionate about empowering our employees to grow and succeed, and we're committed to fostering a culture of collaboration, innovation, and excellence.Job Description
We're seeking an experienced Customer Service Representative/Data Entry Specialist to join our remote team. As a key member of our team, you'll play a vital role in ensuring smooth operations by accurately entering data and assisting customers with their production orders. With comprehensive training provided, you'll have the opportunity to transition to a hybrid remote setup, offering flexibility and convenience.Key Responsibilities
As a Customer Service Representative/Data Entry Specialist, your primary responsibilities will include:- Reviewing and completing Enrichment Tasks as defined and trained by the client
- Primary work will be application data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses
- Transferring data from various sources into electronic files and/or digital databases systems
- Sorting and organizing data
- Involved with either voice or non-voice processes, as required
- Managing either inbound/outbound calls in a professional manner
- Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
- May be required to perform additional duties and tasks as required by the Company
Why we think this job is great
We believe this role is an excellent opportunity for the right candidate to join our team. Here's why:- It's a full-time, 100% remote position where you'll work from home
- You'll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you
Qualifications
To be successful in this role, you'll need to possess the following qualifications:- Willing to work on both, voice and non-voice processes
- Experience in an outbound/inbound call center, inside sales experience, or related sales or customer service experience is a plus
- Excellent written and verbal communication skills
- Available 40 hours per week starting immediately
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Ability to work independently or as an active member of a team
- Can support a WFH set-up
- Have a stable internet connection
- A computer-savvy candidate is preferred
Company Culture and Benefits
At arenaflex, we're committed to fostering a culture of collaboration, innovation, and excellence. Our team is comprised of talented individuals from diverse backgrounds, working together to deliver exceptional results for our clients. We offer a range of benefits, including:- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible work arrangements, including remote work options
- A comprehensive training program to ensure your success
- A competitive compensation package, including salary, bonuses, and benefits
- A range of perks and rewards, including employee recognition programs and team-building activities