Experienced Customer Service Associate – Remote Customer Experience Representative for Premium Hair Care Account

Are you a customer service enthusiast looking for a remote job that offers a fun and engaging work environment, opportunities for career growth, and a competitive compensation package? Do you want to join a company that values its employees and provides a supportive and inclusive culture? Look no further than arenaflex, a leading provider of customer experience solutions for e-commerce and retail businesses.

About arenaflex

arenaflex is a dynamic and innovative company that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the e-commerce industry, and when they couldn't find a customer service partner that was as innovative as they were, they built it. We believe that customer care can be a strategic driver of business growth, and we're passionate about helping our clients achieve their goals through exceptional customer experiences.

Job Summary

We're seeking an experienced Customer Service Associate to join our Compass Experience Team, where you'll be responsible for providing top-notch customer service to our premium hair care account. As a Customer Service Associate, you'll be the face of arenaflex, interacting with customers through email, chat, phone, text, and social channels. You'll be expected to demonstrate strong written and verbal communication skills, build a strong understanding of our brand's products and procedures, and work collaboratively with team members to provide exceptional customer experiences.

Key Responsibilities

* Respond to customers through email, chat, phone, text, and social channels while creating memorable service interactions

• Demonstrate strong written and verbal communication skills in alignment with arenaflex and brand voice
• Build a strong understanding of our premium hair care account's products, procedures, and resolutions
• Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends
• Utilize multiple systems and resources to find a solution to the customer's problem
• Adhere to a set schedule and be productive independently
• Meet or exceed schedule adherence requirements (85% or higher)

Ideal Candidate

* Passionate about beauty and willing to make product recommendations via a consultative approach

• Compassionate, detail-oriented, friendly, open-minded, and eager to help people
• Able to learn and adapt to changing software (being tech-savvy is a must)
• Excellent at communication - both written and verbal
• Able to adhere to a set schedule and be productive independently
• Ability to utilize multiple systems and resources to find a solution to the customer's problem
• Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks/lunches on time, adhering to expected handle time for calls once ramped)

Availability

* Full-time positions available

• Open availability preferred, may include weekdays, weekends, nights, and holidays
• HQ is located in Columbus, Ohio
• All candidates hired will spend the first few weeks after completing training working emails and chats
• The job will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). Real-time adherence associates monitor statuses, and all-day associates will be contacted if they are out of adherence.

Qualifications and Physical Requirements

* 6 months - 3 years of contact center experience required within the last 2 years

• High school diploma or equivalent
• Familiarity with CRM systems and practices. Salesforce experience is a plus.
• Has experience working remotely
• Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e., for the duration of an 8-hour shift)

Technology Requirements

* Fast.com

• 25 MBPS Download Required
• Ethernet Hookup strongly preferred
• Agent must have backup location/internet available in case of outage
• All agents must have a working camera to be used during training sessions and 1:1 conversations
• Agents must have a working headset with a microphone

Why arenaflex

* This is a contract position, offering competitive wages

• Career development training, and we promote from within - there are growth opportunities here!
• Fun, fast-growing company - come as you are!

Benefits

* $13 starting wage

• Career development training, and we promote from within - there are growth opportunities here!
• Major medical, vision, and dental available through Cigna after your first 60 days of employment, supplemental benefits, and Employee Assistance Program too
• Fun, fast-growing company - come as you are!

Job Type

* Full-time

Pay

* From $13.00 per hour

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift

* 8-hour shift

Work Location

* Remote If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding and challenging career in customer service. Apply for this job