Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our commitment to innovation, creativity, and impact drives us to deliver exceptional experiences that exceed our customers' expectations. As a valued member of our arenaflex team, you'll have the opportunity to share your ideas freely, learn, grow, and thrive in a collaborative and inclusive environment.
About arenaflex
arenaflex is a leading provider of cutting-edge technology and innovative solutions that power the digital world. Our team of experts is dedicated to delivering exceptional customer experiences, driving innovation, and making a positive impact in our communities. We believe that diversity makes us stronger and strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Job Summary
We're seeking an experienced Fiber Customer Support Analyst to join our dynamic call center team. As a key member of our support team, you'll be responsible for providing exceptional technical support and customer service to our Fios customers. You'll troubleshoot issues in hardware, software, applications, networks, or devices, and answer customer technical questions with clarity and professionalism.
Responsibilities
* Answer incoming calls from customers with order inquiries and/or trouble reports
- Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Perform analysis and isolation of trouble conditions and create and sort trouble reports
- Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
Requirements
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- Thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
- Even better if you have one or more of the following:
+ A related Associate Degree or 2+ years' relevant experience + Technical support call center experience
Preferred Qualifications
* Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a team environment and provide exceptional customer service
- Familiarity with communication and networking components
- Ability to learn and adapt to new technologies and systems
Work Environment
* In this remote role, you'll work from home with occasional in-person trainings and meetings
- Scheduled weekly hours: 40
Benefits
* Comprehensive health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Compensation
* The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule
- The salary will vary depending on your location and confirmed job-related skills and experience
- This is an incentive-based position with the potential to earn more
- For part-time roles, your compensation will be adjusted to reflect your hours
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a positive impact in the world, we encourage you to apply. Don't miss this opportunity to share your ideas freely, learn, grow, and thrive in a collaborative and inclusive environment. Apply now and take the first step towards a rewarding career at arenaflex! Apply Job! Apply for this job