Experienced Homeoffice Chat Support Specialist – Delivering Exceptional Customer Experience in Vision Care

At arenaflex, we're passionate about revolutionizing the way people access vision care. As a Homeoffice Chat Support Specialist, you'll play a vital role in empowering our customers to make informed decisions about their contact lens purchases. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is the parent company of 1-800 Contacts, Luna, and Hello Eyes, with a mission to simplify, ease, and make vision care more accessible for everyone. We're proud to maintain the legendary culture that 1-800 Contacts started almost 30 years ago, while continuously developing innovative products and businesses that make a real difference in people's lives. As a privately-owned company backed by KKR, one of the world's largest and most successful private equity investment companies, we're committed to putting our customers first and always striving for excellence.

Why You'll Love Working at arenaflex

At arenaflex, we believe that our people are the key to our success. That's why we empower our agents to solve problems without needing permission, resulting in industry-leading customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers, and we're looking for talented individuals like you to join our team!

What You'll Do

As a Homeoffice Chat Support Specialist, you'll be responsible for:

• Answering 2-3 incoming chats using LiveEngage, a cutting-edge platform that enables seamless customer interactions
• Consulting customers on enhancing the value of their contact lens purchase, providing expert advice and guidance
• Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment
• Providing top-notch customer service in a fast-paced, dynamic environment, identifying and resolving problems in a way that creates a positive customer experience
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
• Living our company values: Big Hearted, Unconventional, Tenacious, and Better Together

What You'll Need

To succeed in this role, you'll need:

• A high school diploma or equivalent experience
• 2-3 years minimum customer service experience, with a proven track record of delivering exceptional customer experiences
• Great typing skills (at least 40 words per minute) and technical proficiency
• A reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace that promotes confidentiality and minimizes distractions
• A positive, driven, and solution-oriented mentality, with a passion for delivering exceptional customer experiences
• The ability to show up to work on time and work your scheduled shift

Perks and Benefits

As a Homeoffice Chat Support Specialist at arenaflex, you'll enjoy:

• Amazing medical, dental, and vision coverage
• 401(k) match to help you plan for your future
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses to help you advance your career

Approved Remote Working Locations

We're committed to providing flexibility and work-life balance, which is why we've approved remote working locations in the following states:

• Arizona
• Florida
• Idaho
• Nevada
• North Carolina
• Texas
• Utah
• Virginia

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of our amazing team at arenaflex. Apply Job! Apply for this job