Part-time Customer Experience Specialist – Delivering Exceptional Pet Care at arenaflex
About arenaflex
At arenaflex, we're passionate about revolutionizing the way people care for their beloved pets. As a leading innovator in the pet health industry, we're committed to providing exceptional customer experiences that exceed our customers' expectations. Our mission is to empower pet owners to make informed decisions about their pets' health, and we're looking for a talented Customer Experience Specialist to join our team.
Role Overview
As a Part-time Customer Experience Specialist at arenaflex, you'll be the first point of contact for our customers, providing timely and effective resolutions to their inquiries and subscription management requests. You'll be an integral part of our customer-facing team, working closely with our customers to understand their needs and preferences. Your passion for pets and pet health, combined with your exceptional communication skills and customer-centric approach, will make you an invaluable asset to our team.
Responsibilities
As a Part-time Customer Experience Specialist, your key responsibilities will include:
- Providing first-line responses and timely resolutions to all inbound customer enquiries and subscription management requests via email and telephone
- Proactively identifying patterns or trends within the department to continually improve our processes and services
- Continually learning and developing knowledge around our treatments and service offerings to better serve our customers
- Collaborating with our team to resolve complex customer issues and provide exceptional customer experiences
- Staying up-to-date with industry trends and best practices to ensure our customers receive the best possible service
- Participating in regular team meetings and training sessions to ensure seamless communication and knowledge sharing
- Additional tasks may be assigned based on business needs, and you'll be expected to adapt to changing priorities and deadlines
Experience Required
To succeed in this role, you'll need:
- 3+ years of experience in a customer-facing role, preferably in e-commerce
- Experience working in a remote environment, with strong computer literacy and written and verbal skills
- Familiarity with CRM systems, such as Freshdesk, Zendesk, or similar
- Experience with a variety of customer contact methods, including email, telephone, and live chat
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
- A customer-centric approach, with a passion for delivering exceptional customer experiences
- An adequate uninterrupted working space at home to undertake the position
- Bonus points for having your own cat or dog!
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. As a Part-time Customer Experience Specialist, you'll enjoy:
- Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care
- 20 days holiday and all the usual UK public and bank holidays (pro rata) PLUS your birthday off
- Free arenaflex subscription for your pet
- A fully remote working environment, with a team spanning across the UK
- A laptop, plus all other home-office equipment and tools needed for the role will be provided
- £1000 personal learning and development budget, per annum
- Additional leave, company pension, and work-from-home flexibility
Shift Pattern
As a Part-time Customer Experience Specialist, you'll work 16-20 hours per week from 10 am-2 pm daily, Monday to Thursday/Friday.
Salary and Benefits
The salary for this role is £25,000.00 per year, pro rata to hours worked. You'll also enjoy a range of benefits, including additional leave, company pension, and work-from-home flexibility.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a passion for pets and pet health, we'd love to hear from you! Please send your CV and a cover letter to [[email protected]](mailto:[email protected]) along with a short reply to each of the questions below:
- What do you find interesting about the pet industry?
- Which subscription business have you had the best experience with and why?
- Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved.
Application closes at 16:00 on Friday the 27th of September 2024.
Join Our Team
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. If you're passionate about delivering exceptional customer experiences and have a passion for pets and pet health, we'd love to hear from you! Apply now to become a Part-time Customer Experience Specialist at arenaflex. Apply for this job