Experienced Customer Experience Representative – Work from Home Opportunity with arenaflex

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary:

As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. You'll be the face of arenaflex, delivering exceptional customer experiences that exceed our clients' expectations. If you're passionate about customer service, have a knack for problem-solving, and enjoy working in a dynamic environment, we want to hear from you!

Responsibilities:

* Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Provide exceptional customer service through multiple channels, including phone, email, and chat
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on product knowledge and industry trends to provide informed solutions
• Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time

Qualifications:

* High school diploma or GED

• Customer service experience is a plus, but not required
• Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Customer-oriented mindset with a passion for delivering exceptional customer experiences

Work Environment:

* Ongoing usage of phone and computer systems

• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Physical Demands:

* Constant sedentary work

Benefits:

* Health, dental, and vision coverage/HSA

• Paid Time Off (PTO)
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including but not limited to:

+ Groceries + Travel + Insurance + Phone plans + Health and wellness + Pet supplies

• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities:

* arenaflex is committed to helping you grow and develop your career. We offer a range of training programs, mentorship opportunities, and leadership development initiatives to help you succeed.

• With over 70% of our leaders promoted from within, you'll have the opportunity to advance your career and take on new challenges.

Work-Life Balance:

* arenaflex understands the importance of work-life balance. We offer flexible scheduling, telecommuting options, and a range of benefits to help you manage your work and personal life.

Compensation:

* Competitive hourly rate of $15/hour

How to Apply:

* Place an application through our website

• Complete your online assessment
• Our team will review your application and follow up directly if selected to move forward

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job! Apply for this job