Technical Content Designer, Customer Service – Web & Cloud Application Development
At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships across 190 countries, we're shaping the future of global entertainment. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization shines – providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming. arenaflex is looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents.
The Role
As a Technical Content Designer, you'll be part of a dynamic team that helps provide information that customers and agents supporting customers need to enjoy arenaflex. We focus on making sure customers can easily find and use information they need about arenaflex's services and features when they need it. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. With relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand, you'll be an invaluable asset to our team.
Responsibilities
As a Technical Content Designer, you'll be responsible for:
- Leading large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
- Creating and editing Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
- Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience
- Partnering closely with support operations, localization, legal, product design, and engineering teams
- Creating, maintaining, and updating style guides and editorial training
- Leveraging multiple data sources to provide data-driven analysis and content recommendations
Qualifications
To succeed in this role, you'll need:
- A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)
- 5+ years of relevant experience in technical writing, content design, or a related field
- Exceptional writing, editing, project management, and communications skills
- Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms (e.g., computer, mobile, or TV)
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
Skills and Competencies
To excel in this role, you'll need:
- Strong technical writing skills, with the ability to communicate complex technical information in a clear and concise manner
- Excellent project management skills, with the ability to lead large complex editorial projects end to end
- Strong analytical skills, with the ability to leverage multiple data sources to provide data-driven analysis and content recommendations
- Excellent communication and interpersonal skills, with the ability to partner closely with cross-functional teams
- Strong attention to detail, with the ability to ensure consistent content style, tone, and format meet the evolving expectations of a global audience
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Technical Content Designer, you'll have access to:
- Opportunities for professional growth and development, including training and mentorship programs
- A dynamic and collaborative work environment, with opportunities to work with cross-functional teams
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A competitive salary and stock option program
Work Environment and Company Culture
arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, identity, or experience. As a Technical Content Designer, you'll be part of a team that's passionate about creating amazing experiences for our members and customer service agents.
Compensation, Perks, and Benefits
arenaflex offers a comprehensive compensation package, including:
- A competitive annual salary, with a range of $50,000 – $190,000
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A stock option program, with opportunities to earn additional compensation
- A dynamic and collaborative work environment, with opportunities to work with cross-functional teams
How to Apply
If you're a talented Technical Content Designer with a strong technical background, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job