Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences at arenaflex
At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology and innovation come together to make a real difference. As a Customer Sales and Service Representative, you'll be at the forefront of our customer service operations, delivering first-class experiences that exceed our customers' expectations. If you're a people person with a passion for helping others, a knack for problem-solving, and a drive to succeed, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to building trust and fostering a sense of belonging in everything we do. Our mission is to make a positive impact in the world, and we're looking for talented individuals like you to join our team.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering exceptional customer experiences in a fast-paced call center environment. You'll be the face of arenaflex, solving customer issues, and acting as a salesperson, product guru, billing expert, and more. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and arenaflex products and services.
- Identifying customer needs and proactively offering our products and services.
- Contacting customers by phone or in writing concerning past due payments.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
What We're Looking For
We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. If you have:
- A related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
Even better if you have:
- Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
What We Offer
At arenaflex, we're committed to providing a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
Work Environment
In this remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work from anywhere, as long as you have a stable internet connection and a quiet workspace.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Compensation
The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're ready to join a team that's passionate about making a difference, apply now! We can't wait to hear from you. Apply Job! Apply for this job