Experienced Customer Service Representative I – Building Relationships, Contributing to Our Communities, and Embracing Our Boldness!

At arenaflex, we're dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! As a responsible employer since 1936, we stand firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, arenaflex is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education, and occupational qualifications. With over 60 locations, arenaflex offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply). If you're passionate about delivering exceptional customer service and building long-lasting relationships, we encourage you to join our team as an Experienced Customer Service Representative I.

Position Summary:

As an Experienced Customer Service Representative I, you will be responsible for providing exceptional customer service to customers opening and maintaining deposit accounts while suggesting and explaining products and services. You will be the face of arenaflex, ensuring that every customer interaction is a positive and memorable experience.

Essential Functions:

• Open and maintain deposit accounts, ensuring that all necessary documentation is accurate and up-to-date.

• Understand and explain all products and services accurately when offered to customers, addressing any questions or concerns they may have.
• Open new deposit accounts and execute all CIP (Customer Identification Program) requirements, adhering to all federal regulations, laws, and Bank policies.
• Maintain deposit accounts as requested, updating accounts, ordering checks, and performing other tasks as needed.
• Discuss and resolve questions and concerns with customers in a caring and respectful manner, ensuring that every interaction is a positive experience.
• Image work documents timely and accurately as required daily, maintaining the highest level of accuracy and attention to detail.

Responsibilities:

As an Experienced Customer Service Representative I, you will be responsible for carrying out the following responsibilities while adhering to all federal regulations, laws, and Bank policies:

• Providing exceptional customer service to customers opening and maintaining deposit accounts
• Suggesting and explaining products and services to customers
• Opening new deposit accounts and executing all CIP requirements
• Maintaining deposit accounts as requested
• Discussing and resolving questions and concerns with customers
• Imaging work documents timely and accurately as required daily

Experience Required:

To be successful in this role, you will need a minimum of one (1) year of proven customer service experience. Previous experience in banking and knowledge of banking processes are preferred. You will also need basic clerical skills with the ability to manage multiple tasks effectively.

Education, Certifications & Training:

A high school diploma or GED is required for this role. While not necessary, previous experience in banking and knowledge of banking processes can be beneficial in this position.

Job-Specific Skills & Knowledge:

To excel in this role, you will need the following skills and knowledge:

• Knowledge of bank products, services, and regulatory requirements (preferred)
• Ability to effectively communicate with customers and co-workers
• Working knowledge of applicable computer systems
• Strong customer service, interpersonal, and communication skills
• Ability to work in a fast-paced work environment managing multiple tasks/projects and deadlines simultaneously

Working Conditions:

As an Experienced Customer Service Representative I, you will be working in an office environment within a climate-controlled facility that can be high-traffic during peak service times. You will be frequently using the telephone, computer, and other office equipment associated with this position, as well as engaging in face-to-face interaction with customers. You will typically be seated at your personal desk for the majority of the day.

Work Environment & Company Culture:

At arenaflex, we value diversity, equity, and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all employees. We believe in fostering a culture of collaboration, innovation, and continuous learning, where every employee has the opportunity to grow and develop their skills.

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive benefit package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and growth, as well as a competitive salary and bonus structure.

How to Apply:

If you're passionate about delivering exceptional customer service and building long-lasting relationships, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class. Apply for this job