Experienced Customer Service Coordinator – Remote Customer Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction. If you're passionate about providing top-notch customer service and have a knack for resolving complex issues, we want to hear from you!

About arenaflex

arenaflex is a leading sales and marketing powerhouse behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency, leveraging our talent and technology to build data-driven, reach-based, and relationship-driven strategies that drive results for our customers and retailers. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Summary

As an Experienced Customer Service Coordinator, you'll be responsible for providing exceptional customer support and resolving complex issues in a timely and professional manner. You'll work closely with internal and external teams to ensure seamless communication and resolution of customer concerns. If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities

* Receive and respond to customer inquiries and issues in a professional and timely manner

• Resolve complex customer issues through research, communication, and collaboration with internal and external teams
• Update customer information and order status in our order system as necessary
• Review dashboard alerts on a daily (hourly) basis to stay informed of customer issues and concerns
• Escalate unresolved issues to Business Managers, Customer Managers, and Customer Service Specialists as needed
• Perform resolution procedures outlined in our static help file
• Investigate and resolve rules engine failures, determining the best course of action and escalating unresolved issues to Customer Service Supervisors
• Maintain client/customer criteria for handling orders and update information on prices in a timely manner
• Ensure Sales Data Coordinators are notified of any changes or updates
• Responsible for filing documents according to arenaflex policy
• Maintain excellent working relationships with customers, clients, and co-workers
• Assist with Customer Replenishment (CRP/VMI) as needed, managing inventory data, entering orders in Becton Schantz, and sending to customers
• Perform special assignments for the company and/or branch and/or department as needed
• Meet the physical requirements listed below
• Other duties as assigned

Qualifications

* High School Diploma/GED

• Associate Degree
• Formal Customer Service Training Preferred
• Two years of business process solutions, customer service, and/or administrative experience
• One year of food broker experience preferred
• Strong interpersonal, organizational, and administrative skills
• Effective communication and problem-solving skills
• Ability to operate a calculator, computer, printer, fax machine, telephone, and copier
• Proficient in MS Office (Word, Excel, and Outlook)
• Proficient in data/order entry and software
• Possess Becton System technical skills
• Type a minimum of 60 wpm

Physical Requirements

* Seeing

• Listening

Work Environment and Culture

arenaflex is committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a remote customer service coordinator, you'll have the flexibility to work from home while still being part of a team that values communication, teamwork, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication, and we're dedicated to creating a workplace that's inclusive and supportive of all employees.

Compensation and Benefits

arenaflex offers a competitive salary range of $24,000.00 – $30,000.00, depending on experience and qualifications. We also offer a range of benefits, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• And more!

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive of all employees, and we're dedicated to providing accommodations for persons with disabilities. If you require accommodation, please let us know, and we'll work with you to meet your needs.

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $24,000.00 – $30,000.00

Company: arenaflex

Req ID: 2397

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