Rewritten Job Title:

Join arenaflex as an Experienced Customer Service Representative – Repair Coordination and Logistics Support

About arenaflex

arenaflex is a leading provider of high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. Founded in 1998 and headquartered in Farmington Hills, MI, arenaflex has a global presence and is proud of its work culture, which embodies core values of value, passion, excellence, empowerment, and happiness. We empower our employees with the resources, incentives, and flexibility they need to support a healthy, balanced, and fulfilling career.

Job Summary

arenaflex is seeking an experienced Customer Service Representative to join our team in a dynamic and fast-paced environment. As a key member of our customer service team, you will be responsible for coordinating customer property returns for paid repair or warranty, working closely with repair technicians, manufacturing, and logistics personnel to ensure seamless delivery of services. If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
• Request and enter required information per written process to execute repair
• Manage repair priority with repair techs as appropriate to meet schedule and KPIs
• Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by management

Essential Qualifications

We are looking for a highly motivated and experienced individual with a Bachelor's Degree and 2 to 5 years of experience in a customer service or related field. Alternatively, a special combination of education and experience and/or demonstrated accomplishments will be considered.

Preferred Qualifications

• Experience in a repair coordination or logistics support role
• Knowledge of customer service software and systems
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and reporting skills

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and reporting skills are also essential, as well as the ability to lead problem resolution activities and support activities that meet the KPIs required to successfully manage the business.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with opportunities for career growth and development. As a member of our team, you will have access to training and development programs, as well as opportunities for advancement and professional growth. We also offer a comprehensive benefits package, including medical, dental, vision, 401k, term life, and voluntary life and disability insurance.

Work Environment and Company Culture

arenaflex is proud of its work culture, which embodies core values of value, passion, excellence, empowerment, and happiness. We empower our employees with the resources, incentives, and flexibility they need to support a healthy, balanced, and fulfilling career. Our work environment is dynamic and fast-paced, with a focus on teamwork and collaboration.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including medical, dental, vision, 401k, term life, and voluntary life and disability insurance. We also offer optional pre-paid legal plan, optional identity theft plan, and optional medical and dependent FSA. In addition, we offer work-visa sponsorship and opportunities for advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are proud of our work culture and are committed to providing our employees with opportunities for career growth and development. Apply now to join our team and take the first step towards a rewarding and challenging career.

How to Apply

To apply for this exciting opportunity, please visit our website and submit your application through our online portal. We look forward to hearing from you!