Experienced Customer Service Representative – Remote Call Center
At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team is dedicated to helping over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success and grow with confidence. We're passionate about delivering best-in-class payment technology and software solutions that make a real difference in people's lives.
Join Our Dynamic Team and Make Your Mark on the Payments Technology Landscape of Tomorrow
As an Experienced Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional customer experiences that drive loyalty and satisfaction. You'll be part of a dynamic team that's passionate about delivering best-in-class service and support to our customers. If you're a customer-focused individual with a passion for problem-solving and a drive to succeed, we want to hear from you!
About This Role
As an Experienced Customer Service Representative, you'll be responsible for responding to customer inquiries via telephone to provide problem resolution in accordance with arenaflex's service standards. You'll receive and/or place telephone calls, predominantly routine, but may require deviation from standard screens, scripts, and procedures. You'll answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas. You'll maintain detailed and current knowledge of arenaflex's products and services, analyze customer service needs for communication to service and technical departments, when applicable, and require the ability to navigate a computerized data entry system or other relevant applications.
What You'll Do
* Resolve basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for cardholders (customers) of 1-2 assigned company clients.
- Provide standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
- Enter required data into client-provided systems and databases.
- Determine basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
- Begin to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries.
- Work hours as assigned, including nights and weekends, and be on camera during work hours.
What We're Looking For
* High School Diploma or Equivalent
- 6 months minimum call center experience, either remote or onsite
Desired Skills and Capabilities
* Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Why Join arenaflex?
* Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement, and investment options, charitable gift matching programs, and worldwide days of service.
- Opportunity to work with a global team that's passionate about delivering best-in-class payment technology and software solutions.
- Career growth opportunities and learning benefits to help you succeed in your role and beyond.
- Flexible work arrangements, including remote work options.
- Competitive compensation package, including hourly pay of $15.00.
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving and a drive to succeed, we want to hear from you! Apply now to join our dynamic team and make your mark on the payments technology landscape of tomorrow. Apply Now!
arenaflex is an Equal Opportunity Employer
arenaflex provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Apply for this job