Experienced Senior Customer Service Representative – Patient Billing and Financial Services

At arenaflex, we are dedicated to providing exceptional care to children and families in the Upper Midwest. As a leading pediatric health system, we are committed to delivering high-quality services, innovative treatments, and compassionate care. Our team of experts is passionate about making a difference in the lives of our patients, and we are seeking an experienced Senior Customer Service Representative to join our Patient Billing and Financial Services team.

About arenaflex

arenaflex is one of the largest pediatric health systems in the United States, serving children from before birth through young adulthood. As a not-for-profit organization, we are dedicated to providing care exclusively to children, with a focus on delivering exceptional services, innovative treatments, and compassionate care. Our team of experts is passionate about making a difference in the lives of our patients, and we are committed to being a leader in pediatric healthcare.

Position Summary

The Senior Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position also supports the team by resolving complex questions and providing hands-on training. The position consistently demonstrates excellent customer service and communication skills.

Key Responsibilities

* Respond to initial patient-family requests and provide detailed explanations of patient billing information

• Resolve patient-family questions and concerns related to account balances and out-of-pocket expenses
• Collaborate with other departments to research patient billing history and resolve complex issues
• Provide hands-on training to team members on patient billing and financial services processes
• Consistently demonstrate excellent customer service and communication skills
• Perform follow-up on outstanding concerns and ensure timely resolution
• Collaborate with other departments to resolve complex issues and provide exceptional customer service

Essential Qualifications

* 5+ years of customer service experience

• High School Diploma required; Business related coursework preferred
• Experience working with a wide variety of PC applications
• Working knowledge of billing and follow-up processes
• Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
• Knowledge of HIPAA privacy standards and PCI compliance regulations
• Proficient use of systems (computer, applications, phone systems)
• Basic knowledge of medical terminology
• Detail-oriented, good organizational skills, and ability to be self-directed
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Preferred Qualifications

* Experience working in a healthcare environment

• Knowledge of patient billing and financial services processes
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new processes and systems
• Excellent customer service skills, with a focus on patient satisfaction and experience
• Ability to work collaboratively with other departments and teams
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing opportunities for growth and development. As a Senior Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in patient billing and financial services
• Collaborate with other departments and teams to resolve complex issues and provide exceptional customer service
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and leadership roles within the team
• Contribute to the development of new processes and systems to improve patient satisfaction and experience

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment, with a focus on delivering exceptional care to children and families. Our team is passionate about making a difference in the lives of our patients, and we are committed to creating a work environment that is supportive, inclusive, and collaborative. As a Senior Customer Service Representative, you will have the opportunity to work in a team-oriented environment, with a focus on patient satisfaction and experience.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay: $65,000 - $85,000 per year
• Benefits: Medical, dental, and vision insurance; 401(k) matching; paid time off; and more
• Perks: On-site fitness center; employee discounts; and more
• Opportunities for growth and development: Training and development programs; leadership opportunities; and more

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of children and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who are passionate about making a difference in the lives of children and families. Apply for this job