Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Our commitment to exceptional service has helped us grow from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. We're now seeking a skilled and customer-focused Customer Service Representative/Dispatcher to join our team. About arenaflex arenaflex has been a trusted name in the industry since 1979, and our values of integrity, quality, and customer satisfaction have guided our growth and success. We're proud of our reputation for delivering top-notch service and solutions to our customers, and we're committed to maintaining a positive and supportive work environment for our team members. Job Role As a Customer Service Representative/Dispatcher at arenaflex, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include: * Maintaining our customer database with accurate and up-to-date information * Making daily outbound phone calls to customers and technicians * Routing technicians based on location to ensure efficient and timely service * Maintaining a positive team atmosphere with all members of the dispatch team * Collaborating with the dispatch team to resolve customer issues and concerns Schedule Our Customer Service Representative/Dispatcher will work a flexible schedule that includes: * Wednesday: In-office work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday) Qualifications To be successful in this role, you'll need: * Previous call center experience (at least 1 year) * The ability to type at a speed of approximately 70 words per minute * Excellent communication and problem-solving skills * The ability to work independently as well as within a team * Familiarity with main cities and locations in Northern Virginia * Accurate documentation skills, with the ability to enter information into our customer database (Service Titan) Remote Work Requirements To ensure your success in a remote work environment, you'll need to provide: * High-speed internet access * A quiet workspace with minimal background noise arenaflex Benefits and Culture We're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. As a Customer Service Representative/Dispatcher at arenaflex, you'll enjoy: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with company match * 7 paid holidays per year * Paid vacation and personal days * Opportunities for continued education and professional development Why Join arenaflex? At arenaflex, we're passionate about delivering exceptional service and solutions to our customers. We're committed to creating a positive and supportive work environment that encourages growth, learning, and collaboration. If you're a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. How to Apply If you're ready to join a dynamic and customer-focused team, please submit your application through our website. We can't wait to hear from you!

Essential Skills and Competencies

* Excellent communication and problem-solving skills * Ability to work independently as well as within a team * Accurate documentation skills, with the ability to enter information into our customer database (Service Titan) * Familiarity with main cities and locations in Northern Virginia * Ability to type at a speed of approximately 70 words per minute

Preferred Qualifications

* Previous experience in a call center or customer service environment * Knowledge of HVAC and plumbing industry * Experience with customer relationship management (CRM) software * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting your growth and development. As a Customer Service Representative/Dispatcher, you'll have opportunities to: * Develop your skills and knowledge in customer service, communication, and problem-solving * Collaborate with a dynamic and customer-focused team * Participate in ongoing training and education programs * Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

Our office is a dynamic and supportive environment that encourages collaboration, creativity, and growth. As a Customer Service Representative/Dispatcher, you'll enjoy: * A flexible schedule that includes remote work options * A comprehensive benefits package that includes medical, dental, vision, and life insurance * Opportunities for continued education and professional development * A positive and supportive work environment that encourages growth and collaboration

Compensation, Perks, and Benefits

As a Customer Service Representative/Dispatcher at arenaflex, you'll enjoy a competitive salary and benefits package that includes: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with company match * 7 paid holidays per year * Paid vacation and personal days * Opportunities for continued education and professional development

Conclusion

If you're a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative/Dispatcher at arenaflex, you'll have the chance to develop your skills and knowledge, collaborate with a dynamic team, and make a real difference in the lives of our customers. Don't miss out on this opportunity to join a company that's committed to creating comfort and delivering exceptional service. Apply today! Apply for this job