Experienced Full Stack Technical Support / Customer Service Representative – Night Shift Remote Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home on our night shift team.

About arenaflex

arenaflex is a forward-thinking global organization that has earned numerous accolades for its people-first culture, inclusive environment, and commitment to career growth. As a remote Technical Support / Customer Service Representative, you'll become part of an organically diverse team from 70+ countries, united by a shared passion for delivering outstanding customer experiences and tech-powered innovation. Our team is dedicated to helping the world's best-known brands improve their businesses through exceptional customer experiences, and we're looking for talented individuals like you to join our mission.

Career Growth and Personal Development

At arenaflex, we believe in investing in our game-changers – that's you! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, there's real career growth potential at arenaflex. Plus, you'll have access to paid training, performance-based incentives, and a comprehensive Employee Assistance Program (EAP) to support your well-being.

What You'll Do in This Role

As a Technical Support / Customer Service Representative working from home, you'll:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences – with a smile!

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's In It For You

As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the arenaflex Team Today!

If you're ready to reimagine the best version of yourself and join a dynamic team of customer service enthusiasts, apply today! We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences.

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an equal opportunity employer

and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. For more information regarding your EEO rights as an applicant, please visit the following websites: * English

• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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